Rosewood Hotel Group Page d’accueil

Overview/Job Summary -

Target, solicit and develop business within the events market, with efforts directed toward securing room night production and revenue generation from social, wedding, and corporate events, as well as securing group/catering affiliated meeting and food & beverage revenues.

Essential Duties and Responsibilities - (Key Activities)

·               Proactively manage, qualify, and solicit all existing and new accounts in assigned territory to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.

·               Maintain and further develop social/event database.  Ensure that accounts are rated according to Rosewood Hotels & Resorts coding system.

·               Negotiate guest room rates, meeting room rental, function space, group/catering food & beverage within approved booking guidelines.

·               Accurately produce all sales proposals, social/wedding group contracts, and catering agreements. Responsible for closing the sale, collecting deposits, and ensuring pre-payment of anticipated revenue.

·               Prepare correspondence to clients, while maintaining internal booking reports and file maintenance.

·               Develop & maintain knowledge of market trends, competition and customers.

·               Responsible for conducting & customizing site inspections for prospective clients, and coordinating, orchestrating and hosting property and area familiarization trips and activities.

·               Create offers and sales actions to prospect for need period dates. Develop promotions and sales campaigns for implementation in the local market.

·               Contribute to the annual marketing plans and budget process. Review goals and action plan on a regular basis.

·               Maintain expenses within the budgeted guidelines.

·               Maintain a respectful working relationship with on-property colleagues and facilitate flow of communication.

·               Conduct sales calls on key accounts. 

·               Professionally represent the hotel in community and industry organizations and events to maximize exposure/opportunity for Rosewood Bermuda (i.e. Airlines, Tourism Authority, Professional Organizations and Destination Management Companies).

·               Prepare and submit timely monthly reports to Associate Director of Group Sales.  Recognize and include communication of market trends and competitive intelligence.

·               Participate in scheduled sales & marketing meetings, pre-event meetings, sales trainings and other sales strategy related meetings as required.

·               All other duties as required.

Required Skills -

·               Excellent communication skills, both verbal and written

·               Knowledge of all departments of the resort

·               Ability to communicate customer needs and resolve complaints independently

·               Ability to establish, monitor and achieve goals

·               Ability to identify and develop accounts

·               Ability to act independently with minimal or no supervision.

·               Must possess computer skills, including, but not limited to, Birchstreet, Microsoft Word, Excel, Powerpoint, Opera, Salesforce (SFDC), Cvent and Social Tables.

·               Math skills, as well as budgetary analysis capabilities

General Skills -

·               Perform job functions with attention to detail, speed and accuracy

·               Prioritize, organize and follow-up on all actions

·               Be a clear thinker, remaining calm and resolving problems using good judgment

·               Follow directions thoroughly

·               Understand guest service needs

·               Work cohesively with co-workers as part of a team

·               Maintain confidentiality of guest and client information and pertinent hotel data.

 Technical Skills -

·               Exceptional interpersonal skills - able to represent the property in the community

·               Affinity for detail

·               Ability to meet deadlines

·               Ability to prioritize and organize work assignments

·               Revenue/Yield management skills

·               Business Acumen

Physical Requirements -

·               Must be able to endure various physical movements throughout the work areas, reach up and down, conduct site tours throughout the property, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

Others -

·               While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Qualifications -

·               Bachelor’s Degree or an equivalent combination of international degree in Hotel Management or Marketing and progressive work-related experience.

·               Required to speak, read and write in English

Experience -

·                  Minimum of 3 years hotel sales experience – luxury brand preferred