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Waitress - Chinese Restaurant

Informations

Pays/région
Qatar
Province/ville
Doha
Lieu
Rosewood Doha
Service
Restauration et boissons - Service
Type de poste
Permanent à temps plein

Description

Job Summary

To provide warm and genuine service, delivered with passion and dedication, exceeding our guests’ expectations at all times. Our waiters provide full operational support to the restaurant’ Captain / Supervisor and Managers. Our goal is to maintain efficiency during service through planning, preparation, adapting to the needs of the moment and through excellence of knowledge. We aim to achieve these goals through; thorough training, strong associate support, team work  and feedback.

Essential Duties and Responsibilities

Guest satisfaction
  • Ensures to deliver the brand promise and provide exceptional guest service at all times.
  • Exercise responsible behaviour at all times and positively represent the restaurant team and Rosewood Hotels & Resorts
  • Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner.
  • Maintains positive guest and colleague interactions with good working relationships.

Operations
  • Understand and strictly adheres to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health and  safety
  • Ensure high standards of personal presentation and  grooming
  • Fully partake in a comprehensive training program as set out by the restaurant in conjunction with Talent & Culture
  • To have a full working knowledge of the outlet floor plan / layout, all F&B offers
  • Establish rapport with guests in a professional  manner
  • Provide our guests with the highest level of service and attention at all times
  • Handle all guest enquires and complaints in a courteous and efficient manner, requesting the assistance of the Captain / Supervisor or manager as  required
  • Work towards a high level of guest recognition, and build a full working knowledge of guest preferences
  • Ensure discretion and confidentiality with VIP customers and to ensure all information is given to a head waiter and the management in order for the reservation in-house database to be updated
  • Follow the outlet Order of Service and Standard Operating Procedures at all times
  • Follow all ongoing training procedures as set out by your mentor and  the management
  • Report for duty on time and prepared for your  shift
  • Adhere to agreed break times
  • Follow opening procedures and complete all duties as required by the management and the Captain / Supervisor
  • Ensure that all stations are equipped with sufficient clean, polished cutlery / plates, and all other service wear
  • Ensure all tables are laid in accordance with the SOP
  • Be ready and prepared for service
  • Engage with, and contribute to service  briefings
  • Take instruction from your Captain / Supervisor and manager, anticipate their requirements
  • Work with your Captain / Supervisor in order to control your section
  • Assist the Captain / Supervisor in controlling your section in the outlet
  • Follow the Order of Service at all times, responding to the head’s instructions
  • Respond to any menu / drinks queries with knowledgeable, informative and engaging answers
  • Ensure that individual Mis en Place for each order is known and placed on the table
  • Understand guests to be prioritized – VIP’s, unhappy guests &  regulars
  • Communicate guest preferences to your Captain / Supervisor in order to build guest  profiles
  • React promptly and deal with any issues, complaints, breakages &  spillages
  • Communicate any issues to your Captain / Supervisor and management promptly
  • Restock your station
  • Ensure a high level of cleanliness is maintained throughout the outlet
  • Follow correct closing procedures  accordingly
  • Complete relevant checklists correctly and  honestly

Standard Responsibilities
  • Comply and adhere to the Rosewood company policies.
  • Take on other tasks in addition of the ones stated, in a reasonable framework.
  • Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.
  • Model the company’s culture, vision, mission and core values at all times.
  • Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.
  • Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.
  • Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).
  • Responsible for the recruitment, in conjunction with the Talent & Culture Department, of associates.
  • Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.
  • Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.

Confidentiality

Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates.  It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.

Health & Safety
  • Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  • The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  • Report any defects in the building, plant or equipment according to hotel procedure.
  • Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
  • Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.
  • Be fully conversant with:
    • Regulations
    • Risk Assessments for your department
    • Hotel Fire & Bomb Procedures

Other
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.

À propos de nous

Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city’s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world’s pinnacle of private luxury living and contemporary style in Qatar.