Rosewood Hotel Group Page d’accueil

Essential Duties and Responsibilities

• Search guests' background, photo and interests, prior to arrival to ensure guest’s recognition.
• Review all the upcoming arrivals and in-house Special Attention Guests to compile the next day report.
• Be responsible for advising relevant management for upcoming Special Attention Guests, so that special requirements and action may need to be addressed and taken accordingly.
• Arrange welcome/ turndown amenities based on the Amenity program and preferences for any Special Attention, Special Occasion Guests or suite guests
• Ensure all inputs of checked-in rooms in the computer are correct, such as guest’s profile, period of stay, form of payment, and rate applied.
• Maintain complete knowledge at all times of packages & promotions, room types & availability, scheduled group events and residence policies, etc.

Requirements

• Proven background within a luxury hospitality environment, ideally within a similar guest facing role or in food and beverage, for a minimum of 2 years
• Good knowledge of Microsoft Excel and other Microsoft Office programs
• Passionate about a level of service that is personalized and anticipatory with a keen eye for detail
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Fluent spoken Cantonese, Mandarin & English is essential. Another language is an advantage
• Strong interpersonal and problem-solving abilities
• Able to multitask, handle pressure and coordinate between different departments