Passer au contenu

Minibar Attendant

Informations

Pays/région
Canada
Province/ville
Vancouver
Lieu
Rosewood Hotel Georgia
Service
Restauration et boissons - Service
Type de poste
Permanent à temps plein

Description

JOB TITLE:

Minibar Attendant

DIVISION:

Food & Beverage

REPORTS TO:

Manager- Outlet

ABOUT ROSEWOOD HOTEL GEORGIA

Rosewood Hotel Georgia combines the grandeur of the Roaring Twenties with contemporary design in the heart of Vancouver. First opened in 1927, the legendary award-winning hotel has been meticulously restored to its place as one of the most prominent hotels worldwide. Providing a flawless combination of legacy with luxury, Rosewood Hotel Georgia features 156 guestrooms and suites, award-winning dining, and Sense, a Rosewood Spa – the only 2 Key Michelin rated Hotel in Vancouver Canada, and the only city Hotel.  For generations, guests have indulged in Hotel Georgia’s charming ambience, remarkable service and landmark location.


THE IMPACT OF THIS ROLE

Responsible for ensuring accurate and efficient billing of guest room Mini Bar Charges and maintaining Mini Bar stocks.

KEY RESPONSIBILITIES

·         Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

·         Ensure that standards are maintained at a superior level on a daily basis.

·         Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.

·         Anticipate guests’ needs, respond promptly and acknowledge all guests’ requests.

·         Maintain positive guest relation at all times.

·         Be familiar with all Hotel services, features and local attraction, activities to respond to guest inquiries accurately.

·         Resolve guest complaints, ensuring guest satisfaction.

·         Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

·         Responsible for checking all hotel guestrooms for Mini Bar consumption.

·         accurately charging the guest account for usage and re-stocking appropriately.

·         Required to post charges in Micros and keep accurate detailed reports of all transactions.

·         Responsible for cleanliness and organization of Mini Bar storage closet and cart.

·         Must maintain accurate inventory of all products daily.  Order product through the Purchasing Manager.

·         Weekly and monthly product checks ensuring expired items are removed, counted and recorded.

·         Perform other duties as assigned.

CRITICAL SKILLS & QUALIFICATIONS

·         Experience: Experience in the Hospitality Industry in a similar position or equivalent vocational training certificate. 

  • Knowledge of Opera. Organizational skills; Responsibility, Must demonstrate initiative and team work.  Knowledge of food, wine and menu items; Knowledge of Hotel emergency & safety policies/procedures.  Must have demonstrated excellent interpersonal skills, work effectively under pressure with minimal supervision.  Must have excellent conflict resolution skills.

·         Language: Required to speak, read and write English.  Additional language is an asset.

·         Physical Requirements:    Must be able to exert physical effort in transporting 75 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Others

·               While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.


À propos de nous

Following its debut in the Roaring '20s, the legendary Hotel Georgia came to be known as Vancouver's most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canada's West Coast. And it wasn't just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history. Now unveiled as Rosewood Hotel Georgia, the fully restored Georgian Revival property has returned to its former grandeur with additional elegance afforded by extensive amenities and the impeccable service of Rosewood Hotels & Resorts. From the painstaking restoration of Old World craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury - a return to the golden age of hotel travel.