Rosewood Hotel Group Trang chủ

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

You will be part of the global Digital Platforms and Experience team, focused on transforming the digital customer experience. The Digital Product team delivers best-in-class digital experiences across Brand.com and supports the broader digital strategy of the business.

You will report directly to the Manager, Digital Product, Global, and collaborate closely with Brand, Commercial, IT, CRM, Operations, and external agency partners.

YOUR ROLE

We are seeking a Business Analyst to bridge business needs and technical delivery across our owned digital platforms. Working closely with the Product Manager and an agile scrum team, you will translate product vision and business priorities into clear, well-defined user stories and requirements.

You will support delivery end-to-end, ensuring high-quality, on-time implementation of customer-facing digital experiences that contribute to the overall success of our digital ecosystem.

HOW YOU’LL MAKE THE PLACE

• Build and maintain a prioritized product backlog aligned with business needs and ready for delivery
• Write and refine user stories with clear acceptance criteria, ensuring requirements are well-defined throughout delivery
• Define detailed business and functional requirements, identifying dependencies across systems and platforms
• Support agile delivery through active participation in ceremonies and collaboration with developers, QA, and stakeholders
• Manage content requirements end-to-end and coordinate delivery with relevant teams
• Analyze business processes and translate them into structured solutions and documentation

COULD THIS BE YOU?

• You bring experience working as a Business Analyst within an agile environment delivering digital products
• You have a background in hospitality and/or ecommerce, with familiarity supporting booking-related platforms
• You are skilled in defining requirements and writing clear, structured user stories with acceptance criteria
• You are comfortable working across multiple stakeholders and communicating effectively with both business and technical teams
• You have experience supporting training and enabling business users through documentation and guidance
• You are collaborative, detail-oriented, adaptable, and motivated to continuously learn and challenge the status quo

OUR BENEFITS

As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

Rosewood Hotel Group, privately owned by Chow Tai Fook Enterprises, is one of the world’s leading global lifestyle and hospitality management groups. It encompasses four brands: ultra-luxury Rosewood; upper-upscale New World Hotels & Resorts; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members club. Its combined hotel portfolio consists of 60 properties in 26 countries and territories with more than 30 new properties currently under development. For more information, visit rosewoodhotelgroup.com