Rosewood Hotel Group Trang chủ

Overview:  To provide proper service & guest satisfaction for the restaurant and morning events as outlined to the quality standards of the operation set forth by the Food and Beverage Team. To be fully knowledgeable and engaged in all aspects of the dining experience and restaurant. Vast knowledge in executing an elevated fine dining breakfast experience and advanced understanding of all food and beverage items served.  Uses hospitality skills in building a rapport with guests. Performs duties in a pleasant, conscientious and professional manner.

Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Check all table set-ups in the station for cleanliness and proper position before open.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors and intoxicated patrons.
• Provide luxury guest experience at all times.  Utilize selling techniques to provide Bespoke service.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Possess a drive for service to include serving and assisting guests and associates to create memorable experiences.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
• Follow all departmental service standards of procedure
• Assist with banquet events or private dining events
• Carry out any other duties assigned and when required by the Restaurant and Bar Director

The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business needs dictates. 

 QUALIFICATIONS: 

• Experience: Minimum of 2 years’ of experience as a restaurant server in a luxury or 4- to 5- star restaurant. 
• Education: High school diploma or equivalent education preferred. 
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand our guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest/ associate information and pertinent hotel data. 
• Schedule: Flexible availability is required for this position to include early mornings and afternoons, weekends and holidays.
• Technical Skills: Ability to understand guests' service needs; ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time; ability to focus attention on details; ability to suggestively sell alcoholic beverages and wines; ability to access and input information into P.O.S. system; ability to maintain good coordination while serving orders quickly; ability to exert physical effort in transporting food and beverage to guests; ability to endure abundant physical movements throughout the work areas; ability to perform job functions with minimal supervision; ability to work cohesively with co-workers as part of a team. 
• Language: Required to speak, read and write English, with fluency in other languages preferred. 
• Physical Requirements: Must be able to exert physical effort in transporting a minimum of 35 pounds, endure various physical movements throughout the work areas; reach up and down, push and pull, remain standing stationary for long periods of time throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. 
• Licenses & Certifications: Minimum 21 years of age to serve alcohol. TIPS Certification preferred. 
• Pay Range: $11.00/ hour plus tips 

*Rosewood Washington DC requires all employees to be fully vaccinated against COVID-19, and applicants are required to submit proof of vaccination prior to starting employment. In accordance with the law, Rosewood Washington DC will accommodate employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, and applicants should contact the Director of Talent and Culture if they have questions about this requirement or wish to request an accommodation.

About Rosewood Washington DC

Ideally located in the charming neighborhood of Georgetown, alongside the historic C&O Canal, Rosewood Washington, D.C. features 55 rooms including 12 suites and six townhouses. The hotel, which opened in 2013, offers ample privacy, bespoke guest services and a tangible connection to the culture and traditions of the nation’s capital.

In addition to its enviable location, Rosewood Washington, D.C. presents its guests with peerless amenities and facilities. Overlooking the picturesque canal, CUT by Wolfgang Puck and CUT Bar surprise and delight with a creative, seasonally inspired menu and masterful libations. On the rooftop, CUT Above, a wraparound bar and lounge area boasts a stunning indoor/outdoor swimming pool and sweeping views of the Potomac River, Washington Monument, Roosevelt Island and the spires of Georgetown University. Fitness and spa services, private dining and meeting venues and a calendar of intriguing, curated events and occasions round out the hotel’s remarkable offerings.