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Director of Restaurants

Thông tin chung

Quốc gia/Khu vực
Qatar
Tỉnh/Thành phố
Doha
Vị trí
Rosewood Doha
BỘ PHẬN
Ẩm thực - Dịch vụ
Loại công việc
Toàn thời gian vô thời hạn

Mô tả công việc

Job Summary

Responsible for the management of all aspects of the functions of the assigned outlets, in accordance with hotel standards.  Directs, implements and maintains a service and management philosophy which serves as a guide to respective associates of the outlets in charge of.

Essential Duties and Responsibilities

Guest Satisfaction
  • Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
  • Ensures that associates also provide excellent service to internal customers in other divisions as appropriate.
  • Spends time in public areas observing associate-guest interaction and talking with guests, works through Department Heads to coach associates in guest service skills as necessary.
  • Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner.
  • Maintains positive guest and colleague interactions with good working relationships.

Finance / Administration
  • Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
  • Ensures that each profit centre (e.g. Outlet, Bar, Lounge) is operated in line with maximising profit while delivering on the brand promise.
  • Ensures that each cost centre operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
  • Assists in the preparation of the Annual Business Plan for Food and Beverage.
  • Assists in the monthly reforecast, involves the respective Department Heads as appropriate.
  • Manages costs proactively based on key performance indicators, works with the respective Department Heads as appropriate.
  • Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to.
  • Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. In particular, high use assets such as chinaware, glassware and flatware.
  • Participates in weekly yield and revenue management meetings actively, oversees the appropriate pricing structures to maximise yield and overall profits in Outlets and Banquets.
  • Responsible for control of beverage programme including recipes, inventory and progressive menu development.
  • Reviews uniform replacement schedule as well as coordinating upgrade reviews with Assistant Director of Food and Beverage.
  • Oversees the preparation, reviews and updates individual Departmental Operations Manuals.
  • Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

Marketing
  • Assists in the preparation, utilization and update of the Annual Marketing Plan, broken down as necessary by department.
  • Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.
  • Encourages Department Heads to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.
  • Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel actions have been implemented where appropriate.

Operations
  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
  • Check storage areas for proper supplies, organization and cleanliness.  Instruct designated personnel to rectify any cleanliness/organization deficiencies.
  • Establish par levels for supplies and equipment.  Complete requisitions to replenish shortages or additional items needed for the anticipated business.
  • Requisition linens/skirting required for business and assign associates to transport such to the restaurant.
  • Meet with the Chef to review daily specials and 86'd items; update board throughout shift.  Ensure that associates are aware of such.
  • Periodically check with the Front Desk to review updates on house count and arrivals.
  • Review sales for previous day; resolve discrepancies with Accounting.  Track revenue against budget.
  • Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts.  Adjust schedules throughout the week to meet the business demands.
  • Ensure that associates report to work as scheduled.  Document any late or absent employees.
  • Coordinate breaks for associates.
  • Assign work and side duties to associates in accordance with departmental procedures.  Communicate additions or changes to the assignments as they arise throughout the shift.  Identify situations, which compromise the department's standards and delegate these tasks.
  • Monitor the preparation of station assignments, ensuring compliance to departmental standards.
  • Conduct pre-shift meeting with associates and review all information pertinent to the day's business.
  • Inspect grooming and attire of associates; rectify any deficiencies.
  • Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
  • Constantly monitor associates performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
  • Inspect table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with associates.
  • Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order.  Direct respective personnel to rectify deficiencies.
  • Ensure that the Greeter stand is clean, organized and stocked with designated supplies.
  • Review the reservation book, pre-assign designated tables and follow up on all special requests.
  • Ensure that specified amount of menus and wine lists are available and in good condition for each meal period.
  • Check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization.
  • Monitor and assist Greeter in greeting and escorting guests to their tables according to departmental procedures.  Ensure that tables are seated to best service the guests.
  • Anticipate heavy business times and organize procedures to handle extended waiting lines.
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.  Promote positive guest relations at all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
  • Monitor guest reactions and confer frequently with service associates to ensure guest satisfaction.
  • Check the status of all orders and ensure that they are delivered within designated timelines.
  • Monitor and ensure that all tables are cleared and reset according to department procedures.
  • Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas.
  • Assist restaurant associates with their job functions to ensure optimum service to guests.
  • Access all functions of the P.O.S. system in accordance to specifications.  Restock journal tape and change ribbons as needed.
  • Handle void checks in accordance with Accounting procedures.
  • Assist outlets Managers with expediting problem payments.  Ensure all cashiering procedures are processed in compliance with Accounting standards.
  • Issue manual checks when the system is down and ensure accountability of such.
  • Ensure all closing duties for associates are completed before associates sign out.
  • Conduct a 1-week formal training program on the required job functions with criterion expected and department orientation with new hires.  Conduct ongoing training with existing associates.
  • Provide feedback to associates on their performance.  Handle disciplinary problems and counsel employees according to hotel standards.
  • Foster and promote a cooperative working climate, maximizing productivity and employee morale.
  • Respond to all pages by beeper promptly.
  • Complete work orders for maintenance repairs and submit to Engineering.  Contact Engineering directly for urgent repairs
  • Document pertinent information in department logbook.
  • Complete all paperwork and closing duties in accordance with departmental standards.
  • Review status of assignments and any follow-up action with on-coming leader.
  • Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
  • All other duties as required.

Standard Responsibilities
  • Comply and adhere to the Rosewood company policies.
  • Take on other tasks in addition of the ones stated, in a reasonable framework.
  • Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.
  • Model the company’s culture, vision, mission and core values at all times.
  • Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.
  • Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.
  • Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).
  • Responsible for the recruitment, in conjunction with the Talent & Culture Department, of associates.
  • Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.
  • Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.

Confidentiality

Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates.  It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.

Health & Safety
  • Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  • The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  • Report any defects in the building, plant or equipment according to hotel procedure.
  • Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
  • Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.
  • Be fully conversant with:
    • Regulations
    • Risk Assessments for your department
    • Hotel Fire & Bomb Procedures

Other
  • The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
  • As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.

Giới thiệu về chúng tôi

Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city’s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world’s pinnacle of private luxury living and contemporary style in Qatar.