Reservations Manager - Salzburg Áo - 426764 - Rosewood Hotel Group

Thông tin chung

Quốc gia/Khu vực

Áo

Tỉnh/Thành phố

Salzburg

Vị trí

Rosewood Schloss Fuschl

BỘ PHẬN

Kinh doanh và tiếp thị

Loại công việc

Toàn thời gian vô thời hạn

Mô tả công việc

Rosewood Schloss Fuschl is currently searching for a Reservations Manager, responsible for overseeing the reservations department of the entire hotel. This role ensures the efficient handling of all booking inquiries, maximizes room occupancy and revenue, and maintains high standards of customer service.

Key Responsibilities:

Team Leadership:

Supervise, train, and motivate the reservations team;
Conduct performance reviews and manage scheduling;

Reservation Operations:

Manage all incoming reservation requests via phone, email, and online platforms;
Ensure accuracy in booking details and guest profiles;
Handle special requests and resolve booking issues.

Revenue Optimization:

Implement pricing strategies in coordination with the Cluster Director Revenue Manager.
Monitor booking trends and adjust availability and rates accordingly.
Promote upselling and cross-selling opportunities.

System & Channel Management:

Maintain and update the Property Management System (PMS) and Channel Manager.
Liaise with OTAs (Online Travel Agencies) and GDS (Global Distribution Systems).
Ensure rate parity and inventory accuracy across all platforms.

Reporting & Analysis:

Generate daily, weekly, and monthly reservation reports.
Analyze booking patterns and forecast occupancy.
Provide insights to support strategic planning.

Guest Experience:

Collaborate with Front Office and Sales to ensure seamless guest service.
Address guest concerns related to reservations promptly and professionally.

Additional requirements:

Comply and adhere to the Rosewood company policies;
Take on other tasks in addition to the ones stated, in a reasonable framework;
Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained;
Model the company’s culture, vision, mission, and core values at all times;
Takes a proactive approach to management of the department, anticipating potential opportunities;
Maintain effective communication within the department and ensure that the department manager is kept well informed of any problems/queries that have arisen;
To liaise with other departments to ensure good communication and offer support;

Qualifications and Experience:

A combination of education and relevant field experience;
Knowledge of budget preparation and control;
Several years of experience in a similar capacity;
Fluent in German and English
A valid work permit for Austria is required to be considered for this role.

If you're a passionate leader with a love for reservations and luxury hospitality, we invite you to apply and Make the Place at Rosewood Schloss Fuschl!

Giới thiệu về chúng tôi

Rosewood Schloss Fuschl has opened in July 2024 and is idyllically situated on the banks of Lake Fuschl, the graceful, historic property is reminiscent of a fairytale castle and has been welcoming illustrious guests for centuries. The reimagining of this 15th century landmark cements Rosewood's status as a meticulous and caring guardian of some of the world’s most iconic heritage buildings which have been thoughtfully restored to former brilliance. In keeping with our A Sense of Place® guiding concept, we are committed to protecting the property's deep heritage while modernizing the resort experience in a celebration of both old and new. Surrounded by mountains and forests, Rosewood Schloss Fuschl is only a short distance away from picturesque Salzburg, and will feature 98 guest rooms, including 46 suites and six chalets, as well as be home to world-class restaurants and lounges, Asaya, Rosewood's integrative well-being concept, with indoor and outdoor swimming pools.