Rosewood Hotel Group Trang chủ

Hourly Rate: $21.00 per hour

Schedule: Part-Time. Flexible availability is required for this position to include evenings, weekdays, weekends and holidays.

Competitive Benefits:

• Medical, Dental, Vision Benefits from United Healthcare
• Competitive Pay Rates
• 401k Plan and after 1 year up to 3% Match
• Paid Time Off (Vacation, Holidays, Sick and more)
• Complimentary Room Nights- up to 12 per year
• Restaurant Discount- 50% off F&B
• Complimentary Meal during your shift
• Life Insurance and AD&D
• Complimentary Short-Term Disability
• Long-Term Disability
• Pre-tax commuter benefits
• Flexible schedules
• Tuition Reimbursement up to $500 per year
• A clear career pathway - career advancement opportunities

Job Details:

The role of the Host is one of the most important in the Restaurant, as the Host is responsible for setting the tone for our guests as often their first point of contact and the last. The Host is responsible for courteously greeting and escorting guests to tables and assisting in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation book. Assist in monitoring the guests' needs and all phases of the operation. Assume responsibility for handling guests when Manager is not present. Communicate any guest needs with Restaurant Management. Provide our guests with an amazing first and last impression of their dining experience and greet guests with a warm hello and with a heartfelt thank you and Goodbye on the way out.

Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards, ensuring that standards are maintained at a superior level on a daily basis.
• Maintain and strictly abide by state sanitation/health regulations and hotel requirements of work areas and equipment.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely.
• Make reservations for the guest that call or e-mail in advance to dine in the restaurant in accordance with the Restaurant policies. Communicate large party reservation requests with our Sales & Marketing team.
• Acquire and Maintain a working knowledge of hotel amenities and facilities, hours of operations, and event programming in order to accurately convey this information to guests.
• Record entries of the time and the date the guest is expected to arrive.
• Greet all the guests warmly and authentically, and seat them according to their preference and Restaurant availability.
• Learn and recognize VIP and Regular guests by name to ensure that they are welcomed personally and warmly into the Restaurants or our outlets at all times; communicate with Management with VIPs arrive.
• Communicate cross-departmentally in regard to Restaurant operations, VIP and High Expectation guests so that all departments are aware of VIPs when they come into the restaurant, allowing for turn-down services and amenities to be placed in the rooms, as well as to keep a tab on potential LQA and Forbes inspectors.
• Acquire a working knowledge of KnowCross in order to be able to find out and convey information about our in-house guests and any issues that might arise.
• Quote accurate wait times if waits are needed; follow up with guests to ensure they are informed of their reservation status and communicate with Restaurant Management if there are long waits or if service recovery is needed.
• Assist with the clearing and resetting of tables when necessary to expedite the seating of guests.
• Communicate with servers any important information about the guests.
• Lead pre-shifts with regards to reservations and guest information, covers expected, VIPs, and flow.
• Ensure the reservation system is accurately updated with guest preferences and allergies.
• Ensure that all guests staying in-house are notated accurately in the system.
• Greet every guest warmly, and check to see if every guest entering the restaurant or bar is a guest at the hotel.
• Direct guests to the rooftop when necessary or as required.
• Proactively assist guests with coats, bags, and other items by asking if we can check / store them securely for the guest while they are enjoying our outlets.
• Assist with guest left-over and takeaway food by keeping to-go food organized and ready for guest pick-up.
• Guide guests from the bar to their reservation seating by assisting them with closing their bar tab, and offering to carry their beverages from the bar to their table on a tray.
• Check if guests are seated comfortably and there server is present to take their order.
• Ensure that guests have a great experience at the restaurant and look immediately into any complaints they might have; offer a sincere and heartfelt thank you and goodbye to all guests on their way out.
• Escort the guests to the exit and ensure that the valet brings their car out in advance.
• Contributes to team effort by accomplishing related results as needed.
• Carry out any other duties as and when required by the Restaurant and Bar Director or Food & Beverage Management team.

QUALIFICATIONS:

• Experience: Minimum of 21 years of age to serve alcoholic beverages; minimum two years’ experience as a Restaurant or Banquet Food Server.
• Education: High school diploma or equivalent education preferred.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: Ability to understand guests' service needs; ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time; ability to focus attention on details; ability to suggestively sell alcoholic beverages and wines; ability to access and input information into P.O.S. and Reservations system; ability to maintain good coordination while serving orders quickly; ability to exert physical effort in transporting food and beverage to guests; ability to endure abundant physical movements throughout the work areas; ability to perform job functions with minimal supervision; ability to work cohesively with co-workers as part of a team.
• Language: Required to speak, read and write English, with fluency in other languages preferred.
• Physical Requirements: Must be able to exert physical effort in transporting 30 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
• Licenses & Certifications: TIPS Certification preferred