Rosewood Hotel Group 主页

ABOUT OUR DEPARTMENT / TEAM

To be a passionate team about hospitality and ultra-luxury service, committed in creating extraordinary experiences on a daily basis to positively impact the lives of our guests and associates, having special attention to detail, always with a smile on our face, intuitive service, mental and physical strength and highly resilient when facing complicated situations.

THE IMPACT OF THIS ROLE

Working hand in hand with the team, supervising and making sure that things happen in the assigned times, attending the needs and being a provider of resources, assisting the restaurant manager in the daily tasks of each shift, we will reach the objectives.

KEY RESPONSIBILITIES

·             Actively supports the development, spirit and genuine interest of Las Ventanas al Paraíso, leading programs and processes for the optimal development of the department, together with the manger.

·             Directly supervises the daily operations of the department as well as the correct management of the personnel under his charge, ensuring that they comply with all the guidelines and quality standards previously established, LQA, AAA, Forbes, Distintivo H and TRUST YOU.

·             Monitors, manages and maintains the quality in the outlet, sales, income versus budget, ensures good analysis of P&L as well as payroll.

·             Keeps the team informed Performing Rosewood daily calling highlighting the points of interest such as arrivals, departures, allergies, special guests, sales goals, achievements, training courses, etc.

·             Follow up on comments and complaints from guests, as well as any other type of problem and ensure the satisfaction and recovery of guests through good judgment on behalf of the Food and Beverages Department.

·               While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

CRITICAL SKILLS & QUALIFICATIONS

·             High attention to detail.

·             Problem solving

·             High / Speciality knowledges on F&B

·             Charming personality with fluent language to relate and engage with guest  

·             Resilience and emotional intelligence