Rosewood Hotel Group 主页

OVERVIEW/BASIC FUNCTION:

Responsible for managing room inventory and allocations to maximize occupancy and revenue while ensuring guest satisfaction. This role acts as a liaison between Front Office, Housekeeping, and Reservations to guarantee smooth operations and accurate room assignments.

RESPONSIBILITIES:

•  Attending the daily arrival meeting (to discuss all guest arriving the next day)
 •  Room assignment/allocation for the next 3 days – providing the guest preference, request and stay history.

•  Updating guest profiles with preferences, background information and glitches

•  Suite and Family blocking to ensure inventory is controlled for future stays
 •  Coordinating with Sales team whenever there is a group for room allocation.
 •  VIP Status’ amenities – coordinating with Reservation team and In Room Dinning.
 •  Working with Revenue and Reservation team to close or open specific room type whenever necessary.
 •  Sharing the daily rate grid for Upselling to Front Office team.
 •  Following up with Housekeeping for the room status.
 •  Daily departure calls.
 •  Coordinating the room walk (physical check of rooms to check out in the system if its already vacant)
 •  Stay experience/ Courtesy call- calling all guests who checks-in on the same day to check their arrival experience and if they                 require further assistance including the estimated time of departure for the next day’s operation.
 •  Processing the monthly reports – Upsell, attendance, inventory, etc.
 •  In charge of operational stationary items and its inventory
 •  Covering Front Office team including Concierge whenever necessary.
 •  Designated trainer for new joiners.
 •  Processing refund forms and obtaining all required signatures and coordinating with the Finance team.

•  Close coordination with Housekeeping and Engineering for PRP or any maintenance

•   Supporting with operator phone call overflow and with Front Office email flow

•  Assisting with payroll system Oasys

•  All other administrative Duties assigned

QUALIFICATIONS:

prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

system/computers.

the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Located on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.