Rosewood Hotel Group 主頁

A Day in the Life

As an F&B Runner at Rosewood Amsterdam, your day revolves around ensuring a seamless dining experience for our guests. You’ll start by preparing the dining and service areas, polishing glassware, stocking supplies, and ensuring everything is in place for smooth operations. Throughout the day, you’ll be the essential link between the kitchen and the dining area, delivering dishes promptly and accurately while assisting the waitstaff in providing attentive service. Whether refilling water, clearing tables, or handling special requests, every action you take contributes to the impeccable standards and memorable experiences that define Rosewood. At the end of the day, you’ll take pride in knowing you’ve supported your team and made a lasting impression on our guests.

Job Summary

The F&B Runner plays a crucial role in the flow of service at Rosewood Amsterdam. By ensuring the timely delivery of food and beverages, maintaining cleanliness, and supporting the waitstaff, this position directly impacts guest satisfaction and operational efficiency. The F&B Runner is a key team member who ensures our guests receive the exceptional service and attention to detail they expect.

Key Responsibilities

Guest Experience:

• Provide prompt, unobtrusive, and attentive service to guests, ensuring their needs are met throughout their dining experience.
• Deliver food and beverages from the kitchen/pantry to the dining area, ensuring orders are accurate and meet the restaurant’s quality standards.
• Assist in maintaining a clean and welcoming dining environment by clearing tables and resetting them for new guests.

Operational Excellence:

• Set up and restock service areas with utensils, napkins, condiments, and other essentials to ensure smooth operations.
• Communicate with kitchen and waitstaff to address special requests, modifications to orders, and ensure accurate delivery.
• Support waitstaff by refilling water, bread, and other table essentials, contributing to a seamless service flow.
• Monitor and replenish supplies as needed, ensuring the dining area is always fully stocked and ready for service.

Standards and Compliance:

• Maintain a high standard of personal hygiene, appearance, and professionalism at all times.
• Comply with Rosewood policies, procedures, and quality assurance standards.
• Follow all HACCP regulations and hotel health and safety protocols, including fire and bomb procedures.
• Participate in required safety and health training and ensure all work areas meet safety standards.

Collaboration and Communication:

• Work collaboratively with the kitchen and waitstaff to ensure efficiency and guest satisfaction.
• Communicate any operational issues or guest feedback to management promptly.
• Act as a brand ambassador by embodying Rosewood’s culture, vision, mission, and core values in all interactions.

Skills & Qualifications

Experience:

• Previous experience in a food and beverage role is preferred but not required.

Skills:

• Ability to work effectively in a fast-paced environment while multitasking and maintaining focus.
• Strong communication skills and the ability to collaborate with a team.
• A positive attitude, with a commitment to delivering exceptional service.
• Detail-oriented with a proactive approach to tasks.

Education:

• MBO level 2 work and thinking level.

Personal Qualities:

• Team player with a genuine passion for hospitality.
• Dedication and ownership, always willing to go the extra mile to support the team and enhance guest experiences.
• Transparent and open communicator who thrives in a collaborative environment.

Why Rosewood Amsterdam?

As an F&B Runner at Rosewood Amsterdam, you will be an integral part of a team that values precision, collaboration, and excellence. This role provides a unique opportunity to develop your skills, work in a luxury environment, and contribute to creating memorable guest experiences. With opportunities to grow within a world-renowned hospitality brand, you’ll find a rewarding career path at Rosewood.

Social Impact

At Rosewood Amsterdam, we are committed to making a positive impact within our hotel and the wider community. Through our "Rosewood Impacts" program, we engage in social responsibility initiatives that focus on the well-being of our associates, the environment, and the local community. By joining our team, you’ll be part of a family that values respect, collaboration, and giving back.

Legal Requirements

Applicants must have EU citizenship or a valid work permit for the Netherlands. Unfortunately, we are unable to sponsor a visa for this position.