Rosewood Hotel Group 主頁

Fluency in Japanese is a requirement for this role.

OVERVIEW/BASIC FUNCTION:

Maintain occupancy and average rate through control of room inventory.  Act as departmental liaison for sales and front office.  Run forecasting report on a daily and weekly basis.

RESPONSIBILITIES:

·        Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

·        Ensure that standards are maintained at a superior level on a daily basis.

·        Forecast room occupancy on a daily and weekly basis.

·        Coordinate and track all advance deposits accurately.

·        Coordinate all group sales by tracking inventories and billing instructions.

·        Month-end reports tracking.

·        Ensure proper training of all associates in the Reservations department.

·        Attend all Sales & Marketing and Reservations meetings and communicate pertinent information to associates in department.

·        Maintain the annual calendar of sold-out dates and special events.

·        Supervise all reservations employees.

·        All other duties as required.

QUALIFICATIONS:

·        Experience: Minimum two years’ experience as a Reservations Assistant Manager or Supervisor for a luxury or ultra-luxury property.

·        Education:   College education preferred but not mandatory.

·        General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

·        Technical Skills:         Advanced math skills; ability to produce complex reports using room data.

·        Language:    Required to speak, read and write Japanese as well as English, with fluency in other languages preferred.

·        Physical Requirements:    Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

·        Licenses & Certifications:      None required.

 概要/基本機能

客室在庫を管理し、稼働率と平均レートを維持する。 営業とフロントオフィスの部門連絡役を務める。 日次および週次で予測レポートを作成する。

責任

- 部門の方針、サービス手順、基準を完全に把握し、遵守する。

- 日常的に優れた水準が維持されていることを確認する。

- 客室の稼働率を日次、週次で予測する。

- すべての前受金を正確に調整し、記録する。

- 在庫と請求指示を追跡することにより、すべてのグループ売上を調整する。

- 月末レポートのトラッキング。

- 予約部門の全従業員に対する適切なトレーニングの実施。

- すべてのセールス＆マーケティングと予約のミーティングに出席し、適切な情報を部門の従業員に伝える。

- 完売日や特別イベントの年間カレンダーを管理する。

- 予約部門の全従業員を監督する。

- その他必要な業務全般。

The resort’s 55 villa accommodations will feature private pools, landscaped gardens and unobstructed sea views. Conceived by Netherlands-based Studio Piet Boon, the architecture and interiors are seamlessly designed to immerse guests in the natural surroundings and express harmony with the island through the extensive use of local materials. Mitsubishi Jisho Sekkei Inc. is providing local architectural expertise and support in realizing the design vision. Four restaurants and bars will include relaxed beachfront concepts showcasing fresh seafood, prized island-raised beef, locally distilled spirits and craft beer. With a stunning seascape as a backdrop, the resort’s indoor and outdoor event venues will host unforgettable destination weddings and private celebrations. On-site recreation will include a standalone Rosewood Explorer’s Club, Rosewood’s program for younger guests designed to inspire creativity and imagination, encourage adventure, discovery and social responsibility through unique experiences attuned to the destination. Asaya, Rosewood’s pioneering integrated wellness concept, will offer treatment rooms set amid private gardens, indoor and outdoor hydrotherapy facilities and a menu of programs and services influenced by local healing traditions. Beyond the resort, guests will discover an abundance of vividly picturesque sites, from the majestic natural stone arch of nearby Sunayama beach to the perfectly poised lighthouse at Higashi-Hennazaki Cape (a nationally designated “Place of Scenic Beauty”) and the seven-kilometer stretch of Yonaha Maehama, regularly ranked as Japan’s best beach and renowned for its cinematic sunsets. Even a brief sojourn will reveal distinctive customs, culture, dialects, cuisine and crafts as well as the beguiling ways of the Okinawan uchinanchu (“sea people”) who inhabit the island.