Rosewood Hotel Group 主頁

Overview

Oversee all aspects of housekeeping operations, from team development to budget management, while maintaining a culture of service excellence.  Role demands strategic thinking, operational efficiency, and a proactive approach to continually enhance guest satisfaction and department performance.  The leader will collaborate closely with all other hotel departments to deliver a seamless and memorable guest journey that reflects the luxury brand’s standards and values.

Essential duties and responsibilities – (Key activities)

• Oversee all aspects of housekeeping operations – guest and associates areas.
• Maintain and ensure consistent execution of all Rosewood Hotels & Resorts standards of service
• Recruit and interview for open positions and making timely decisions on hiring
• Takes ownership for the training, including the detailed instruction on the use of chemicals for different processes and procedures
• Develop and implement ongoing job safety training programs such as OSHA and Blood Born Pathogen guidelines and procedures
• Ensures that all standards and procedures are maintained according to the health and safety regulations of the Bermuda Government, and the standards and procedures set by Rosewood Hotels & Resorts
• Train and mentor subordinates as part of the company’s succession plans
• Develop and implement housekeeping policies, procedures and quality control measures
• Develops and maintains a cooperative relationship between the managers and internal guests in other departments, in particular the Engineering and Front Office departments
• Works cooperatively with the Engineering and Front Desk Departments to guarantee a seamless performance of the Preventive Maintenance Program ensuring the proper reporting of any repairs and maintenance requirements with appropriate follow-up for all front of the house and back of house areas
• Responsible for ensuring that daily reviews and monthly department meetings are conducted
• Ensures adequate staffing levels are maintained throughout the department and scheduling of vacation is during low occupancy and geared to the ever-changing volume of business
• Prepares operating budgets, capital budgets, and analysis of financial performance and control day-to-day operation costs
• Maintain and review records for budgeting and forecasting as part of managing departmental expenses
• Directs the submission of payroll records in a timely and accurate manner
• Takes full responsibility for the accurate processing of gratuities, and ensuring the timely processing and submission of the weekly payroll
• Manage the Performance Management Process for Housekeeping Team and provide ongoing coaching and development.
• Maintain up to date knowledge of industry standards and best practices

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Ability to adequately complete all necessary reports, including the annual business plan and budget, and understands and acts on information received from hotel management, and regional or corporate offices
• Ability to communicate effectively, fluently and pleasantly in English with guests and colleagues
• Ability to motivate staff and maintain a cohesive team
• Must be computer literate. Proficiency in Microsoft Office Word and Excel and hotel PMS (preferably Opera)
• Must be able to work well under pressure and possess strong time management abilities
• Demonstrated attention to detail
• Ability to maintain discretion and confidentiality of all guests’ and hotel information at all times
• Ability to work cohesively with other departments as part of a team
• Strong leadership, communication, and interpersonal skills
• Experience controlling costs and managing budgets
• Expertise in service delivery techniques
• Ability to lift and push up to 50 lbs
• Experience in managing teams within a unionized environment is essential

QUALIFICATIONS:

•           Education: Bachelor’s degree in Hotel Management preferred, or a combination of two years of college plus five years’ minimum experience in Housekeeping Management in a luxury environment.

•           Experience: Minimum three years’ experience in the hotel industry, in the Rooms Division. At least two years’ Executive Housekeeper/Director of Housekeeping experience in a luxury hotel environment.