Butler - 多哈卡塔爾 - 426441 - Rosewood Hotel Group

一般資料

國家/地區

卡塔爾

省/城市

多哈

地點

多哈瑰麗酒店

部門

客房 - 前台

工作類型

全職長工

工作描述

Job Summary

To observe guests’ personal preferences and habits and to anticipate their needs using the utmost discretion. Be the link between the guest and the hotel; oversee the guest needs during his/her stay and help the guest with reservations, special requests, room and hotel orientation, bag packing and unpacking, laundry, shoeshine, etc. Be responsible for gathering preferences and information so the guest recognition is ensured for his/her next visits; keep a critical eye on room cleanliness and pantries and have a thorough knowledge on the functioning of room features, hotel facilities and equipment. Maintain Rosewood high standards of service and hospitality at all times.

Essential Duties and Responsibilities

Be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Provide a courteous, professional, efficient, and flexible service at all times. Be well groomed, clean, and pleasant.
Report for duty on time in accordance with company policy and adhering to grooming standards, for the shift handovers.
Have a full knowledge of the company philosophy, core values, responsibilities, daily activities of the day and all about the hotel facilities such as Spa, Restaurants, and Gym etc.
Register all the information, updates and instruction learned during the day before leaving the office.
Follow all the guest needs until they are completed to the total guest satisfaction and Rosewood Standards.
Fill in the daily guest report and ensure any pending items at the end of a shift are handed over.
Keep the guest’s agenda on a daily basis and have track of the location where the guests are.
Welcome the guest by the main entrance depending on the time.
Register and regular updating in SAG information Group for all known of guest’s movement, activity, plan, schedule, F&B order, special amenity, allocation change, room move, etc. – To the best of your knowledge.
Check in the guest in the commodity of their suite, respecting all the set standards by the Front Office.
Offer suite orientation to the arrival guests following all Forbes, LQA and Rosewood standards.
Extend special attention to suites occupied by families according to the culture.
Offer services of unpacking-packing luggage.
Take care of the guest’s laundry, pressing and dry-cleaning with coordination of valet service.
Maintain guest room and wardrobe in a neat and tidy fashion.
Arrange the fruit basket and amenities for arrivals and refill them on a daily basis according to the guest’s wishes when needed.
Clean and polish all cutlery, glasses, dishes, and napkins in the suites prior to guest arrivals. Ensure all items are perfectly folded and placed in the right position as per Rosewood standards.
Polish the guest shoes as per the set standards with the shoes tree in each pair of shoes.
Deliver appropriate newspapers to the guest rooms.
Coordinate with the front desk for speed check-in & check-out as per guest request.
Deliver guests’ mail and messages promptly.
Inform the housekeeping department of the time desired for the daily cleaning and turn-down service.
Make aware all the hotel departments about guest allergies and food preferences.
Be fully conversant with all services and facilities offered by the hotel.
Be fully conversant with new promotions, Menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures.
Be fully conversant with accommodation features: lay-out, room type, location décor, in room facilities and equipment.
Assist in arranging medical assistance when needed.
Have a thorough understanding and knowledge of use of the equipment and techniques such as silverware and chinaware maintenance.
Have a thorough understanding of the technical features of the suites.
Have good knowledge of how to serve guests their meals and drinks in their suite.
Be the main contact for guests and the hotel during suite receptions and dinner parties
Prepare arrival and departure gifts to be given to the guest.
Perform all duties with the same sense of priority and dedication.
Monitor operating supplies and reduce spoilage and wastage.
Keep a friendly environment attitude at all times.
Host and welcome all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous manner.
Serve our guests in a calm, discrete and courteous manner, respecting timing standards.
Support the other departments such as Housekeeping, Concierge Room service and Front Office with their duties when needed.
Operate and coordinate with relevant departments the in and out of the room and optimize service while the guest is away as often as possible.
Keep a critical eye during the process of room inspection and to report any default equipment.
Coordinate with the front desk for speed check-in & check-out as per guest request.
Deliver guests’ mail and messages promptly.
Inform the housekeeping department of the time desired for the daily cleaning and turn-down service.
Make aware all the hotel departments about guest allergies and food preferences.
Be fully conversant with all services and facilities offered by the hotel.
Be fully conversant with new promotions, Menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures.
Be fully conversant with accommodation features: lay-out, room type, location décor, in room facilities and equipment.
Assist in arranging medical assistance when needed.
Have a thorough understanding and knowledge of use of the equipment and techniques such as silverware and chinaware maintenance.
Have a thorough understanding of the technical features of the suites.
Have good knowledge of how to serve guests their meals and drinks in their suite.
Be the main contact for guests and the hotel during suite receptions and dinner parties.
Prepare arrival and departure gifts to be given to the guest.
Perform all duties with the same sense of priority and dedication.
Monitor operating supplies and reduce spoilage and wastage.
Host and welcome all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous manner.
Serve our guests in a calm, discrete and courteous manner, respecting timing standards.
Support the other departments such as Housekeeping, Concierge Room service and Front Office with their duties when needed.
Operate and coordinate with relevant departments the in and out of the room and optimize service while the guest is away as often as possible.
Keep a critical eye during the process of room inspection and to report any default equipment.
Anticipate guest needs, respond promptly, and acknowledge all guests, however busy or whatever time of the day.

Standard Responsibilities

Comply and adhere to the Rosewood company policies.
Take on other tasks in addition to the ones stated, in a reasonable framework.
Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.
Model the company’s culture, vision, mission, and core values at all times.

Confidentiality

Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.

Health & Safety

Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and regulations as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
Report any defects in the building, plant or equipment according to hotel procedure.
Ensure that any accidents to associate, guests or visitors are reported immediately in accordance with correct procedures.
Attend Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.
Be fully conversant with:

Regulations
Risk Assessments for your department
Hotel Fire & Bomb Procedures

Other

The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.

關於我們

Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city’s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world’s pinnacle of private luxury living and contemporary style in Qatar.