Rosewood Hotel Group 主頁

KEY RESPONSIBILITIES

Job Summary

The Executive Assistant, Quality & Sustainability Ambassador is a trusted partner to the Managing Director, providing high-level administrative, organisational and communication support, whilst also acting as a catalyst for service excellence and sustainability across the resort.

This role combines absolute discretion, sound judgement and exceptional organisational capability with a strong analytical mindset and a passion for continuous improvement. As a central point of coordination for the Executive Office, the role ensures effective management of priorities, communications and stakeholder engagement, enabling the Managing Director to focus on strategic leadership.

In parallel, the role supports the advancement of quality, service excellence and sustainability initiatives across the property. Through analysis of guest feedback, performance metrics and operational insights, the Executive Assistant, Quality & Sustainability Ambassador helps identify opportunities, coordinate improvement initiatives and support leaders in delivering consistently exceptional guest experiences.

The role also supports the development and visibility of Rosewood Bermuda’s Juniper Initiative, fostering awareness, engagement and accountability across environmental, social and community programmes.

Essential Duties and Responsibilities

Executive Support & Office Management

• Provide comprehensive administrative support to the Managing Director, ensuring effective prioritisation of time, communications and commitments.

• Manage the Managing Director’s calendar, appointments and travel arrangements, ensuring optimal scheduling and preparation.

• Coordinate meetings, including preparation of agendas, materials, presentations and minutes as required.

Stakeholder Coordination & Communication

• Facilitate clear and consistent communication between the Executive Office and operational departments.

• Track key projects, initiatives and follow-ups, ensuring timely completion and accountability.

• Support preparation of reports, presentations and executive summaries for internal and corporate use.

Quality Assurance, Guest Experience & Continuous Improvement

• Collect, analyse and interpret guest feedback across platforms including LQA, Forbes, TrustYou and online reviews.

• Identify trends, root causes and opportunities for improvement, presenting insights to the leadership team

Sustainability & Juniper Initiative

• Coordinate the Juniper Committee, including scheduling meetings, preparing agendas, documenting outcomes and tracking action items.

• Support the structure and effectiveness of the committee, ensuring clear communication, accountability and follow-through across initiatives.

• Support the development and coordination of the property’s sustainability and community initiatives through the Juniper Committee.

Leadership Engagement & Culture

• Support the leadership team in maintaining focus on service excellence, quality performance and continuous improvement.

• Coordinate and contribute to leadership meetings, ensuring relevant insights and updates are shared.

• Encourage a culture of accountability, collaboration and innovation across departments.

 Standard Responsibilities

• Comply with Rosewood Hotels & Resorts and Rosewood Bermuda policies and procedures.

• Ensure Rosewood standards are consistently communicated, implemented and executed.

• Act as a brand ambassador at all times, maintaining brand integrity and clarity.

Confidentiality

This role requires access to highly sensitive company, guest, member and associate information. Absolute discretion, professionalism and integrity must be maintained at all times.

Position Requirements, Skills & Knowledge

Experience & Education

A destination in itself, the recently renovated Rosewood Bermuda is the centerpiece of the prestigious community of Tucker’s Point Bermuda’s premier resort, golf club and residential community. Gracing 240 of the most beautiful coastal acres on the island, the award-winning tropical hideaway neighbors the estates of Tucker’s Town and offers breathtaking vistas of the ocean and sound. With just 88 rooms and suites, guests feel they are part of an elite club with exclusive access to the largest private pink-sand beach on Bermuda as well as the island’s finest amenities. They can golf like champions, sail the ocean blue, dive shipwrecks and colorful reefs, play a friendly game of tennis or “spa” to their heart’s delight within this well-appointed setting.