Guest Relations Supervisor - 香港特別行政區香港特別行政區 - 427132 - Rosewood Hotel Group

一般資料

國家/地區

香港特別行政區

省/城市

香港特別行政區

地點

香港瑰麗酒店

部門

客房 - 前台

工作類型

全職長工

工作描述

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us. Apply Now. #RWHKGRocks

Essential duties and responsibilities

Assist Guest Relations Manager in maintaining the highest level of standard in service and supervising subordinates within the section, with the responsibility of daily operation.
Ensure our VIPs receive the best personalized service and most comfortable and memorable experience during their stay or visit at Rosewood Hong Kong.
Be a good role model for the team and demonstrate positive attitude, as well as self-disciplined and self-motivated competencies.
Be responsible for advising relevant management of all upcoming SAGs to ensure a seamless, outstanding experience for guests and that appropriate actions are taken in a timely fashion to address special requirements
Study and analyze guest profiles on both Rooms’ and Food & Beverage’s arrival reports to ensure that standards are maintained at a superior level on a daily basis and that all VIPs arriving at the hotel are recognized and well looked after; Help all operational departments to meet guest’s request meaningfully, consistently, effectively and cost-efficiently.
Foster long-term relationship with VIPs, with the aim of building loyalty and encourage business across various outlets, room stay, and wellness
Become the primary point of contact for VIPs, assist with enquiries and reservations, liaise with different departments
Input and maintain the accuracy of the Database of Rosewood VIPs, with the aids of Opera and Seven Rooms
Arrange and/or tailor-made amenities, when necessary, for Rosewood VIPs
Possess a thorough knowledge of the Front Office systems, such as Opera, Seven Rooms, etc.

Requirements

Minimum 3 years in hotel guest relations experience with supervisory experience in a luxury or ultra-luxury environment
Proficiency in English, Putonghua and Cantonese is an advantage
Familiarity with the local area and general concierge services; ability to enforce hotel's standards, policies and procedures with all staff
High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills
Previous experience with Opera System is highly preferred

關於我們

A culmination of the group’s differentiated approach to luxury hospitality, Rosewood Hong Kong is the newest global icon for Rosewood Hotels & Resorts®. At the epicentre of the Victoria Dockside arts and cultural district, Rosewood Hong Kong features 322 rooms and 91 suites in Rosewood’s high-residential style, including 18 specialty suites and 186 Rosewood Residences, designed to accommodate longer stays. A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong’s numerous bars and restaurants will create a vibrant gastronomic hub, showcasing unique concepts which convey Rosewood’s signature, innovative approach to intimate, casual and lively dining. The first urban outpost of Asaya will feature integrative wellness, fitness and spa facilities, debuting a unique gastronomic concept that emphasises wellbeing at its core.