Rosewood Hotel Group 主頁

JOB DESCRIPTION

FOOD & BEVERAGE COORDINATOR

REPORTS TO: DIRECTOR of FOOD & BEVERAGE

A highly organized, guest-focused professional with exceptional communication and interpersonal skills. This role requires strong administrative abilities, attention to detail, sales awareness, and a passion for delivering exceptional luxury hospitality experiences. The Food & Beverage Coordinator must be capable of managing multiple priorities, building meaningful guest relationships, supporting departmental operations, and contributing to revenue generation through the promotion and coordination of dining experiences and special events.

QUALIFICATIONS & WORKING EXPERIENCE

JOB SUMMARY

The Food & Beverage Coordinator supports the Food & Beverage leadership team through administrative coordination, guest experience management, event sales support, and operational organization. This position serves as a key point of contact for guests regarding dining reservations, private dining experiences, culinary events, and exclusive resort offerings while providing administrative and recruiting support to the division.

The Food & Beverage Coordinator assists in maximizing guest satisfaction and revenue opportunities through proactive communication, personalized service, successful event coordination, and effective departmental administration.

KEY RESPONSIBILITIES

Administration

• Provides administrative support to the Director of Food & Beverage and departmental leadership team.
• Maintains department files, records, reports, correspondence, and confidential information.
• Establishes and maintains efficient electronic and hard-copy filing systems.
• Prepares presentations, reports, meeting agendas, and meeting minutes.
• Coordinates departmental meetings and prepares supporting documentation.
• Manages departmental correspondence, incoming and outgoing mail, and courier services.
• Maintains attendance records and assists with payroll-related administrative processes.
• Orders and manages departmental office supplies and operating supplies.
• Answers telephone calls and email inquiries professionally and efficiently.
• Maintains organized office operations and ensures administrative accuracy across the division.
• Assists in preparation of annual business plans, budgets, forecasts, and departmental reports. Reads and routes incoming mail and outgoing correspondences. 

Guest Experience & Reservations

Private Dining & Special Event Sales

Operations

Recruitment & Colleague Support

• Assists Food & Beverage leadership with recruiting activities and hiring initiatives.
• Coordinates interview scheduling between candidates and hiring managers.
• Maintains candidate records and recruitment tracking documentation.
• Assists in preparing onboarding materials and coordinating new hire orientation requirements.
• Supports training administration, attendance tracking, and departmental recognition programs.
• Collaborates with Human Resources to ensure timely completion of recruitment and onboarding processes.
• Maintains personnel files and documentation in accordance with company standards and confidentiality requirements.

Guest Satisfaction

• Ensures delivery of the brand promise and exceptional guest service at all times.
• Builds positive relationships with guests through genuine, personalized interactions.
• Handles guest inquiries, concerns, and complaints professionally and efficiently.
• Maintains strong interdepartmental relationships to support guest satisfaction.
• Anticipates guest needs and proactively creates memorable experiences.

Group Specific

• Ensures all guests are welcomed with warmth, professionalism, and a spirit of hospitality.
• Maintains confidentiality and security of all guest, associate, and company information.
• Complies with all company policies, procedures, and standards.
• Acts as a Brand Ambassador at all times.
• Models company culture, mission, vision, and core values.
• Works with a sense of Aloha and in respect of Hawaiian culture and traditions.
• Performs other duties as assigned in support of departmental and organizational goals.

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort will once again open its doors and welcome back ‘ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort will draw inspiration from the history of the site, local culture and natural elements. Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort will debut 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort’s beloved Shipwreck Bar and Talk Story Bar, will offer elevated yet relaxed experiences. The resort will also offer an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.