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Public Area Attendant

一般資料

國家/地區
荷蘭
省/城市
阿姆斯特丹
地點
阿姆斯特丹瑰麗酒店
部門
客房 - 後勤
工作類型
定期合約

工作描述

Job Summary:
Clean public areas as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Responsibilities
  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
  • Clean public areas by assigned priority.
  • Transport cart with cleaning supplies, amenities and linens to assigned area and position securely.
  • Service assigned public areas and offices following all SOPs
  • Empty trash containers and ashtrays. 
  • Remove all dirty terry and replace with clean par to designated layout 
  • Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower door and floor. (including employee locker rooms)
  • Replace facial, toilet tissue and bathroom amenities in correct amount and location.
  • Dust and polish all furniture. Realign furniture to floor plan. 
  • Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
  • Dust pictures, frames, mirrors and cables.
  • Clean all lamps and light switches; check for proper working order.
  • Remove dust, grease and smears from telephones and reposition properly.
  • Remove dust on drapes and realign to correct position. 
  • Remove trash, debris and cobwebs from Lanai.
  • Inspect condition of planters and plants; remove debris. 
  • Remove dust, dirt, marks and fingerprints from entrance door(s). 
  • Ensure presence of fire safety sign. Inspect condition. 
  • Remove dust, stains and marks from all baseboards, ledges and corners.
  • Vacuum floors as necessary
  • Mop bathroom and floors as necessary
  • Update status of areas clean and completed on Knowcross
  • Return and restock cart at end of shift. 
  • Empty vacuum bag and wipe vacuum clean. 
  • Ensure security of any assigned keys. 
  • Handle guest complaints by following the EGG step procedure and ensuring guest satisfaction.
  • Report any damages or maintenance problems to the Supervisor. 
  • Turn over any lost and found items from guest rooms to the Supervisor. 
  • Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees. 

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Knowledge of proper chemical handling procedures; familiarity with cleaning equipment and supplies. 

Language: Required to speak, read and write English, with fluency. Dutch is a plus. 

Applicants are required to have a valid work permit for the Netherlands to be considered for this role.

關於我們

Rosewood Amsterdam is poised to welcome guests in Q1 2025, marking Rosewood’s first venture into the Netherlands. Nestled in the iconic Palace of Justice along the serene Prinsengracht in Amsterdam's UNESCO-listed Canal District, our hotel offers an unparalleled blend of history and luxury, with easy access to the city’s cultural and shopping gems.
Our intimate retreat will feature 134 elegantly designed guestrooms and suites, many of which will offer breathtaking views of the surrounding canals, tranquil courtyards, and the city’s historic rooftops. Guests will delight in three distinctive dining experiences, rejuvenate in the serene environment of Asaya, our signature spa, and enjoy state-of-the-art wellness facilities, including a fitness center and an indoor swimming pool.
For memorable gatherings and events, our hotel will offer a selection of beautifully appointed spaces, including a grand 3,000-square-foot ballroom, all equipped with the latest in audio-visual technology and bathed in natural light. The design throughout the hotel will honor the rich history of the building while offering modern luxuries, creating a seamless flow between contrasting yet complementary spaces.
The heart of our public areas will be the inviting lobby lounge, featuring a curated library with legal tomes, artful photographs, and unique artifacts. Guests can unwind in this sophisticated setting, overlooking our three distinct, lushly landscaped courtyards, each providing a peaceful oasis amidst the vibrancy of Amsterdam.