Rosewood Hotel Group 主頁

Reports To:
Managing Director

Job Summary:
The Executive Assistant to the Managing Director (MD) provides comprehensive administrative and organizational support to ensure the smooth operation of the MD’s office and daily activities. This role involves managing schedules, preparing performance review presentations, responding to guest feedback, maintaining strong relationships with property owners, arranging travel, and occasionally representing the MD for VIP engagements. Flexibility to work outside standard hours during special events is essential.

Key Responsibilities:

1. Day-to-Day Schedule Management:
• Oversee the MD’s daily calendar, ensuring meetings, appointments, and tasks are effectively prioritized.
• Plan and coordinate the MD’s activities, including professional and personal commitments.
• Address scheduling conflicts proactively and ensure seamless transitions between engagements.
• Keep the MD informed of any changes or adjustments to their schedule.
2. Administrative Support:
• Handle correspondence on behalf of the MD, including drafting and responding to emails.
• Prepare and organize documents, reports, and presentations for meetings.
• Maintain filing systems and ensure all records are up-to-date.
3. Travel Arrangements:
• Plan and manage travel logistics, including flights, accommodations, and ground transportation.
• Prepare detailed travel itineraries and ensure all arrangements align with the MD’s preferences.
• Handle last-minute travel changes with efficiency.
4. Performance Review Support:
• Assist in preparing reports and presentations for performance reviews.
• Collect, analyze, and summarize departmental data for discussions.
• Ensure all review materials are accurate and professionally presented.
5. Guest Feedback Management:
• Monitor and respond to guest feedback across various channels in a timely, professional manner.
• Collaborate with relevant departments to address and resolve guest concerns.
• Maintain records of feedback trends and provide actionable insights to the MD.
6. Owner Relations:
• Act as a primary point of contact for property owners, addressing inquiries and concerns.
• Maintain open and proactive communication with owners, keeping them informed of key updates.
• Coordinate and document owner meetings, including agendas and follow-ups.
7. Corporate Office Communication:

• Serve as the key liaison between the MD and the corporate office, ensuring clear and timely communication.
• Facilitate the flow of information, documents, and updates between the MD and corporate stakeholders.
• Represent the MD’s office professionally in all interactions with corporate executives and teams.
• Coordinate reports, updates, and feedback required by the corporate office.

1. VIP Guest Engagement:
• Represent the MD in welcoming and interacting with VIP guests when the MD is unavailable.
• Ensure all VIP interactions reflect the highest level of hospitality and professionalism.
• Provide detailed feedback and reports of VIP meetings to the MD.
2. Project and Event Coordination:
• Assist in planning and executing special projects or initiatives as directed by the MD.
• Organize events, workshops, and conferences, managing logistics and communication.
• Provide on-ground support during events, working flexible hours when required.
3. Flexible Availability:
• Be available to support the MD and operations during special events, outside of standard working hours.
• Adapt to the dynamic nature of events and adjust to changing schedules or requirements.
4. Confidentiality and Professionalism:
• Handle sensitive information with utmost discretion and confidentiality.
• Represent the MD’s office with professionalism in all interactions.

Skills and Qualifications:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• Proven experience as an Executive Assistant, ideally in a dynamic, fast-paced environment.
• Exceptional organizational and time management skills.
• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word).
• Strong interpersonal and communication skills, with the ability to liaise with high-level stakeholders and VIPs.
• Ability to work flexible hours.
• High level of professionalism, discretion, and attention to detail.
• Confident communicator, able to build relationships with all stakeholders.

• Proficiency in English Communication in both written and speaking.
• System Knowledge: Opera would be an advantage