Rosewood Hotel Group 主頁

SCOPE

As a Wine Director play a pivotal role in creating an outstanding wine experience for our guests. Responsible for ensuring an excellent variety of wines, establishing and nurturing strong relationships with suppliers, and providing top-notch training to our staff.

DUTIES AND RESPONSIBILITIES

Administration

* Maintain the menu of the cava updated with prices.

*Metting and controlling suppliers a long side with purchasing team.

*Manage wine cellar and ensure it’s fully-stocked.

Guest Satisfaction

* Ensures the delivery of brand always promises and provides exceptional guest service.

* Provides excellent service to all guests.

* Handles guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

* Maintains positive guest and colleague interactions with good working relationships.

* Greets visitors, ascertains nature of business, and directs visitors to appropriate associate.

Finance

* Wine cost control.

*Ensure proper wine inventories

*Wine purchasing monthly.

*Setting price alongside with cost controller.

Operations

*Controlling stock of the main cava as the cava for the venues.

*Analysis of the new wine offering

*Meet the wine reps and propose new wines according with our target markets trends

*Recommend food and wine pairings.

*Advise guests on wines based on their personal tastes and food choices.

*Training and education of wine to Restaurants, bars and butler associates.

*Ensure to spot and training potential interested associates to be virtual Sommelier, in each restaurant

*Ensure to spot and training front waiters and order takers to became junior sommeliers and help pushing the wine sales.

Oversees the Junior sommeliers.