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The Chancery Rosewood, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It includes 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

The Chancery Rosewood is seeking a proactive and service-driven IT Officer to support the technology infrastructure of our hotel. This role is integral to ensuring seamless daily operations across all departments, delivering reliable, secure, and efficient IT systems that enable exceptional guest and colleague experiences.

About the Role

As IT Officer, you will provide first-line and second-line technical support across the hotel, maintaining hardware, software, and network systems. You will work closely with departmental leaders to ensure business continuity, cybersecurity compliance, and operational efficiency.

This role requires a calm, solution-focused professional who thrives in a luxury hospitality environment where discretion, responsiveness, and attention to detail are essential.

Key Responsibilities

• Provide day-to-day IT support to all hotel departments

• Troubleshoot hardware, software, and network issues promptly and effectively

• Maintain and monitor servers, workstations, POS systems, and telephony

• Support PMS, POS, finance, and other operational systems

• Ensure data security and compliance with Rosewood IT policies and standards

• Assist with system upgrades, installations, and preventative maintenance

• Maintain accurate documentation of IT assets and support logs

• Liaise with external vendors and service providers when required

• Provide on-call support when necessary to ensure uninterrupted operations

About You

• Previous experience in an IT support role, ideally within hospitality or a service-led environment

• Strong knowledge of Windows operating systems, networking fundamentals, and server management

• Experience supporting PMS and POS systems (Opera knowledge advantageous)

• Understanding of cybersecurity principles and data protection standards

• Excellent troubleshooting and problem-solving skills

• Calm under pressure with strong organisational ability

• Professional, discreet, and service-oriented approach

• Strong communication skills and ability to explain technical matters clearly to non-technical colleagues

What We Offer

• Career progression within Rosewood Hotel Group

• Competitive salary and benefits package

• Professional development opportunities

• Meals on duty

• Uniform where applicable

Diversity & Inclusion:
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood:
Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.

Rosewood Hotels and Resorts®, in partnership with renowned real estate developer Qatari Diar, is pleased to announce the latest plans for the brand’s second London property, set to open in 2025 in the city’s distinguished Mayfair district. Officially named The Chancery Rosewood, the new hotel will realize Rosewood Hotels & Resorts’ signature A Sense of Place® philosophy, which takes the local sensibilities of a destination to inform the property experience provided there, in myriad ways, including expert-led design and décor. Balancing the rich history of the iconic building with contemporary comforts prioritized by today’s luxury traveler, the hotel will showcase architecture restoration by British architect Sir David Chipperfield of David Chipperfield Architects and interiors by French architect Joseph Dirand.