Rosewood Hotel Group 主頁

Essential Duties and Responsibilities

Group Sales  

• Respond to all group leads through internal & external sites such as eProposal, CVENT and direct leads. 
• Manage the preparation & distribution of proposals, contracts, and contract addendums.  
• Create bookings, inquiries, activities, and transactions in Delphi (Amadeus) 
• Prepare correspondence to customers, internal booking reports and file maintenance of the Group Sales/Catering Database (Delphi.fdc). (i.e.: Enter new contacts and accounts into Delphi after sales calls) This position is responsible for ensuring that group inventory is accurately and efficiently maintained in Account Management system (Delphi.fdc/Amadeus).
• Turn contracts over to property and enter turnover details into Delphi. 
• Enter rooming lists into internal software, Opera Cloud
• Enter group pick up in Delphi for Group Sales teams once the group has departed. 
• Assist with answering group leads (internal software cvent, direct, and other platforms) when Manager is out of the office.

Leisure Sales 

• Communication with wholesale partners in sending out annual contracts, closeouts, and policy updates. 
• Assist with reservations for Travel Industry Partners including, not limited to, Elite, FHR and Consortia requests when Manager is out of the office.

General Sales 

• Maintain and update client databases and sales tracking systems. 
• Entering client details in CRM (currently delphi)

All S&M- General 

• Responsible for all aspects of client discovery stays including setting itinerary, preparing & distributing documentation, coordinating, orchestrating, and hosting site inspections, media, and familiarization trips and activities during “off hours” including nights and weekends.
• Creating gift certificates for executive office.
• Support communications team with the preparation and execution of onsite photoshoots.  
• Produce additional asset content as needed during special events. 
• Maintaining an inventory and directory of support materials making sure all resources are accurate and current while coordinating new material creation as needed. 
• Support the preparation of reports, presentations, and client communications including travel industry reporting, monthly business reviews and quarterly business reviews. 
• Ensuring monthly expenses are processed through accounting systems and purchase orders are raised and confirmed within internal software, birchstreet.
• Participate in scheduled sales meetings and training sessions as required. Serve as internal and external contact while team members are out of office. 
• All other duties as required.
• Maintain a respectful working relationship with on-property colleagues and facilitate flow of communication.

Qualifications 

Experience: Desirable to have previous experience in hospitality industry, preferably a luxury hotel. Minimum of 2 years hotel sales experience – luxury brand preferred.

Education: Bachelor’s Degree or an equivalent combination of international degree in Hotel Management or Marketing and progressive work-related experience. 

Required Skills 

• Requires strong communication skills, both verbal and written. (Required to speak, read and write English) 
• Requires excellent organizational skills and attention detail. 
• Ability to communicate customer needs and resolve complaints independently. 
• Ability to act independently in a fast-paced environment. 
• Must possess computer skills, including, but not limited to, accounting programs, Microsoft Applications, Opera, and Delphi. 
• Math skills, as well as budgetary analysis capabilities required. 
• Hotel software knowledge of Birchstreet, Opera Cloud, Delphi (Amadeus), Revintel

General & Technical Skills 

• Perform job functions with attention to detail, speed and accuracy.  
• Prioritize, organize and follow-up on all work assignments. 
• Ability to meet deadlines & follow directions thoroughly. 
• Understand guest service needs.  
• Work cohesively with co-workers as part of a team  
• Maintain confidentiality of guest and client information and pertinent hotel data. 
• Exceptional interpersonal skills - able to represent the property in a professional manner. 
• Familiarity with preparing statistical reports, proposals and contracts. 
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Technical Skills: Proficiency in Birchstreet Opera Cloud, Salesforce & Revintel. An understanding of content creation is preferred with proven track record of ongoing portfolio.

Language: Required to speak, read and write English, with fluency in other languages preferred.

An eco-friendly resort ahead of its time, Rosewood Little Dix Bay has always featured the natural environment at the heart of its design. One of the first Caribbean resorts to promote sustainable luxury, the beachside retreat has welcomed guests to a world of undiluted tropical splendor for over half a century. Located within 500 acres of untamed natural gardens, Rosewood Little Dix Bay is surrounded by astonishingly clear blue seas, rugged hills, beautiful isolated beaches and spectacular geological formations. Long regarded as one of the world’s greatest getaways, this exclusive resort, originally developed by conservationist Laurance Rockefeller, offers a level of refinement and seclusion unrivaled in the Caribbean.