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Director of Operations

一般資料

國家/地區
新西蘭
省/城市
貝殼杉懸崖
地點
Rosewood Kauri Cliffs
部門
行政辦公室
工作類型
全職長工

工作描述

Director of Operations 

About Us
Rosewood Hotels is globally renowned for its strong, modern, and differentiated brands, a focus on design and innovation, and a commitment to a very bespoke and personal approach to hospitality.
Rosewood Kauri Cliffs is located on the spectacular untouched coastline of Northland, with its panoramic views across the Pacific Ocean, nearby islands and stunning private beaches from the luxury coastal resort. High cliffs and rolling farmland are complemented by the award-winning manicured greens of the championship golf course, promising an unforgettable experience in one of the world's most breathtaking destinations.

About the role
This is a rare leadership opportunity in our Ultra Luxury Lodge.  You will provide leadership for all operational departments; overseeing direct supervision of the Food & Beverage division (Restaurant, Bar, Event Operations, In-Room Dining, Culinary, and Stewarding), Rooms departments (Front of House, Housekeeping and Spa), and Engineering. Shared supervision of T&C, S&M, IT, Finance
We are seeking a leader who will inspire and support all associates and managers to achieve goals in line with Rosewood’s vision. To maintain and continue to develop efficient systems and services to support the smooth running of all departments and highest satisfaction level of both our associates and guests.

The successful candidate will need to have extensive hospitality experience, a strong focus on excellence, plenty of enthusiasm and a flexible approach.  The right applicant must be self-motivated, a team player and able to work well in a high-pressure environment.
This is a first in command position on property, reporting to the Managing Director based in a different property.

The role involves
  • Ensuring the ultimate guest experience, through a genuinely warm and personalised service 
  • Inspiring the highest standards through all core departments of the hotel
  • Effective financial and manning management 
  • Coaching and development of our department managers  
  • Managing logistics and communications around groups and events, ensuring a seamless outcome 
  • Strong leader willing to work with local task force, coach, develop and engage with respect and understanding 
  • Engaging with associates, guests and third party companies, as well as suppliers.
  • Keeping abreast of the newest trends and innovations in the hospitality industry
  • Generally being alert for opportunities to improve the profitability of the hotel 
  • Taking a proactive approach to administration, coordination of activities and anticipation of potential opportunities.
  • Ensuring an incredible employee experience, including, (but not limited to) recruitment, associate housing, engagement and development
  • Commitment to Diversity/Inclusion/Belonging; celebrating the differences in the hotel and community.  
  • Being visible and supportive on the floor of the front of the house as well as the heart of the house  
  • Ensuring the product is maintained at the highest level.
  • Solving problems, to the root cause and implement short & long-term solutions.
  • Ability to improve guest experience scores through associate engagement and consistent standards.
  • Plus, the ability to adapt and respond to business fluctuations. 
  • In charge of team member well being and staff housing along with T&C

About you
The successful candidate will have skills and experience: 
  • A passion for service delivery and hospitality 
  • Previous (minimum 10 years) Management level experience in 5 Star Luxury Hotels and or Boutique Lodges 
  • A FB Background, ideally an EAM FB looking at broaden his knowledge and leadership skills.  
  • Understanding of overall hotel management  
  • A hardworking and co-operative manner 
  • Excellent leadership ability and communication skills 
  • Ability to drive a team and foster team-work 
  • Previous experience in development and/or coaching
  • Administrative management experience, including strong financial acumen 
  • A high level of attention to detail and commitment to high standards and quality 
  • An awareness of developments within the food & lodge industries as well as international trends in hospitality 
We are also looking for a candidate with the following attributes: 
  • A high degree of professionalism 
  • A natural relationship builder 
  • Passionate about attention to detail, which is critical in delivering luxury experiences 
  • Highly self-motivated 
  • Assumes ownership for their role 
  • Comfortable and calm working under pressure 
  • Thoughtful, kind and leads by example
Core to the success of the individual in this role is that their personal values are aligned with those of Rosewood Hotels: Ownership, Passionate, Transparent, Innovative and Collaborative.

What we offer
At Rosewood Kauri Cliffs we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career.

We offer competitive remuneration, use of a property vehicle, accommodation allowance and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners.

If you wish to apply for this role and have the attributes above, we'd love to hear from you.

關於我們

Welcome to The Lodge at Kauri Cliffs, a luxury lodge in the Bay of Islands where you can discover the beauty of panoramic views across the untouched coastline and deep blue ocean.

Sophisticated and elegant, The Lodge at Kauri Cliffs glows in morning light as the sun rises to reveal panoramic views across the Pacific. Resting on an unspoilt coastline where high cliffs nestle into three pristine private beaches, Kauri Cliffs is experiential travel at its best.

Named the number one resort in Australia and New Zealand by Travel + Leisure, Kauri Cliffs is a leisure travellers dream. Activities abound with the David Harman-designed golf course, immersive local heritage tours, bountiful fishing, and bush walks, mountain biking, quad biking and spa sanctuary hidden within native forest.