跳至內容

主選單。按輸入鍵或空格鍵展開，按退出鍵折疊

Spa and Wellness Director

一般資料

國家/地區
墨西哥
省/城市
納亞里特
地點
曼達林瑰麗酒店
部門
水療與健康
工作類型
全職長工

工作描述

OVERVIEW/BASIC FUNCTION
To assist the Spa & Wellness Director in organizing and supervising the operation. To supervise reception operation and fill in at spa reception as often as needed. To assist in managing spa associates, maintaining the highest quality of service and standards in the different departments of the spa. To continually learn and become knowledgeable in spa services and therapies, health and wellness. To Manage the day-to-day operations of the Spa.

Essential Duties and Responsibilities – (Key Activities)
• Provides strategic direction for business growth.
• Develop and implement the agreed annual budget and business plan.
• Monitors the financial performance and operations to support the objective of the Spa.
• Is responsible to ensure each manager is aligned with the agreed strategy and annual business plan.
• Responsible for establishing the annual spa events calendar with global/local retail partners.
• Responsible for ensuring the approval and implementation of the annual local, members & events calendar.
• Collaborate with the Marketing Manager on the strategic marketing plan and oversee the implementation tactics.
• Establishing the Spa as the primary wellness destination within the city, elevating the brand presence to be “top of mind” for all local guests.
• Advocate of innovation in support of detailed wellness concepts, local marketing tactics and hotel guest spa awareness.
• Passionate about holistic wellness, in-depth knowledge and experience in the spa industry, information and trends, updates on wellness research and innovation, especially related in retreats, wellness programs, massage, nails, aesthetics and physical/mental health.
• Design and create wellness packages, retreats, programs, menu development, facilities journey planning, and marketing.
• Oversee the overall marketing and member/guest utilization of the services and facilities of the Spa.
• To collaborate with the Sales & Marketing, F&B and Rooms on integrating the spa and wellness program and amenities into the overall guest wellbeing experience throughout the hotel.

Financial Responsibilities
• Responsible for the business channels of membership, online bookings, services sales, and retail sales.
• Achieving GOP.
• Cost Management while maintaining standards.
• Responsible to acquire and establish the global wellness goals for hotel and local capture rate within the first year of business.
• Financial plans for spotting trends, measuring productivity and monitoring progress.
• Ensure the establishment and execution of all financial, operational, and departmental goals.
• Maximize departmental revenues for the hotel through appropriate strategies from reports on P&L performance and outline tactics to achieve budgets and GOP.
• Arranges new vendors, orders through PO system, maintains the checkbooks, receives all goods and inventories in a timely manner and works with Managers for successful month-end closing.
• Maximize departmental revenues for the hotel through appropriate yield management, up-selling initiatives and working closely with the relevant Department Heads.
• Ensure all hotel Company and local rules, policies and regulations relating to financial record keeping. Money handling and licensing are adhered to. Including the timely and accurate reporting of financial information.
• Establish annual departmental operating budgets as well as capital expenditure and manpower budgets.
• Responsible to report nightly reforecasting based on key factor such as hotel occupancy, local business ration and utilization.
• Ensure that department associates understand their individual targets and the financial goals of the hotel.

Talent & Culture Responsibilities
• Driving the Company value, culture, and brand throughout the organization.
• Lead the wellness team of holistic wellness and spa professionals.
• To be conscious and active in a Spa & Wellness lifestyle and strive to inspire wellness-focused change in others.
• Hire, train, and supervise all Spa associates.
• Maintaining meeting and training calendar and projects.
• Deliver the defined Brand concept through all areas of the Spa and to ensure that all associates are highly skilled and professional in their approach.
• Ensure that the spa departmental training manual are continuously updated, maintained, and used effectively.
• Ensure that all aspects of associate performance are managed within the department including training, on-going associate feedback, counselling and disciplinary requirements, and the associated annual Performance Reviews and development plan. These aspects must be carried out in accordance with T&C guidelines.
• Ensure that the department associates follow all hotel, company and local rules, policies and regulation relating to safety, hygiene, and emergency.
• Maintain personal grooming and appearance according to the standards.
• Maintain a positive attitude toward guests, co-workers, subordinates, and hotel management. Do not engage in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group.
• Keep an open and flexible attitude; be willing to change.

Information Security
• Identify and regularly review the classification levels of all information of Spa division associates.
• Guest information and staff personal records are being secured effectively to ensure the confidentiality, integrity, and availability of the informational assets.
• Authorize appropriate user access to guest information and staff personal records; remove access when it is no longer required.

Brand Integrity
• Actively live and breathe the company’s vision and mission.
• Driving the Company value, culture, and brand throughout the organization.
• Ensures brand integrity and clarity are always maintained.

Other Standard Responsibilities
• Complies with the Company policies.
• Work within all pre-set budgetary limits.
• Develop and update policies and manuals, as related to the department, for implementation in the field.
• Takes on other tasks in addition to the ones stated, in a reasonable framework including office administration.
• Creates, develops, and updates policies, standard operating procedures, and brand service standards, while ensuring compliance to the same for consistency across the group.
• Is always a “Brand Ambassador” and ensures brand integrity and clarity are always maintained.
• Models the Company’s culture, vision, mission, and core values at all times.
• Open-minded and creative with always finding new opportunities for Rosewood to incorporate spa and wellness into the hotel.

Qualifications
Broad understanding of the concept Spa, Wellness, and holistic health industry, business management, marketing expertise and operations, budget control, personnel management, opportunity management, fluent in Microsoft and the internet, knowledge of computer system for wellness field, spas, extensive knowledge of wellness retreats, medical treatments, spa treatment techniques, Cosmetology, hydrotherapy, therapeutic techniques, traditional and natural methods.
• Technical Skills: Proficient in Microsoft Word, Excel, PowerPoint; Opera, Spa Soft/Reservation Assistant preferred. Highly developed interpersonal and communication skills. Ability to work within a team/individual.
• Language: Required to speak, read and write English.
• Experience: Minimum three (3-5) years at Director level, plus 7+ years in wellness and spa services experience of health, wellness and spa management. Hospitality-driven and able to demonstrate some knowledge of both medical and holistic health services.
• Education: Bachelors or Associate degree in business/hotel management preferred or a combination of education and equivalent work experience. Massage, Esthetics and/or Cosmetology certifications/experience a plus.

General Skills
Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills
Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize, organize and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.

關於我們

Rosewood Hotels & Resorts® has been appointed by RLH Properties, a company created by BK Partners, to manage Rosewood Mandarina which will open in 2024 as Rosewood’s fourth property in Mexico. Located on the west coast of Mexico just 30 minutes’ drive from the Puerto Vallarta International Airport, the resort will be situated in the breathtaking region of Riviera Nayarit. Rich with a culture that is as colorful as the exotic flora, the Nayarit region is renowned for its diverse landscape with lagoons, rivers, volcanoes, abundant vegetation, and almost 200 miles of beach along the Pacific Ocean. Rosewood Mandarina will offer 138 guest-rooms, suites and villas with panoramic views across the mountains, beach and ocean. Guests will be able to choose from three bars and restaurants including a speciality restaurant and sunset bar as well as more informal options, such as a pool grill and beach bar. The resort will offer three pools, fitness center and a spa with 10 treatment rooms in addition to event space which will include a 300square-foot ballroom. The beachfront property will draw inspiration from the local, pre-historic Huichole and Cora cultures, combining modern luxury and comfort with the riches of its extraordinary setting. With a focus on the element of “water,” the setting will provide visitors with exclusive access to three diverse environments: the beach, the lowlands and the highlands, each offering unique activities. From fishing in the winding lagoons or off the coast of the ocean, to learning about the agricultural foundation of the region, or taking one of many scenic hikes up the mountainside, the diverse landscape will provide a perfect backdrop for travelers to connect with nature.