Chief Butler - 曼谷泰國 - 428704 - Rosewood Hotel Group

一般資料

國家/地區

泰國

省/城市

曼谷

地點

曼谷瑰麗酒店

部門

客房 - 前台

工作類型

全職長工

工作描述

Job Summary

Manage and lead the overall activities of the Butler and Guest Experience team to achieve maximum efficiency and productivity as required by the hotel. Responsibilities include training and supervision of Butler associates to ensure all service aspects of the department comply with hotel standards. Provide organization, instruction and guidance to the Butler associates. Work within budgeted guidelines established by the property.

Essential Duties and Responsibilities – (Key Activities)

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure all work equipment is in good order and coordinate repair and maintenance as required.
Plan and manage the daily operation of all Butler areas and responsibilities.
Prepare work schedules as required by the hotel operation.
Participate in Manager on Duty schedule as required.
Conduct daily department briefings to prepare associates for their shifts and duties.
Delegate and supervise work assignments for Butler associates.
Ensure that service and product standards are maintained at a superior level on a daily basis.
Conduct daily quality control inspections of all department standards.
Seek initiatives and opportunities to continuously improve the guest experience.
Maintain positive relationships with guests at all times.
Anticipate guests’ needs, respond promptly and acknowledge all guest requests.
Resolve guest complaints and respond to all problems ensuring full satisfaction.
Maintain close relationships with suppliers, contractors and all other departments.
Coordinate and monitor all guest requests and amenities with corresponding departments.
Review and control supply levels, cleanliness and organization of office and storage areas; assign designated associates to rectify any deficiencies.
Execute recurrent and accurate inventory counts of all stock items, i.e. guest supplies, printing & stationery etc. to ensure sufficient stock is on hand.
Analyze productivity in the Butler department and implement methods to reduce cost and improve efficiency.
Use available systems and software tools (Opera PMS, Knowcross, GoAudits, Materials Control, Eagle etc.) to maximize the performance of the department.
Maintain and update configuration of systems and software tools as required.
Ensure associates become multi-skilled in all areas of the Butler department and associated departments.
Coordinate and monitor all guest requests and amenities with corresponding departments.
Participate in annual budgeting process.
Ensure guest payments are collected accurately and timely.
Ensure accurate updating and maintaining of guest profiles.

Maintain complete knowledge of the hotel product, including room types, rates, features and facilities, food and beverage outlets and spa.

Create and maintain up-to-date all standard operating procedures for the department in line with Rosewood Brand Standards, LQA and Forbes.
Seek initiatives and opportunities to continuously improve the guest experience.
Create and maintain a safe work environment in line with the hotel’s health and safety guidelines and requirements.

Create a motivational work environment within the department and maintain positive relations with other departments.
Demonstrates a profound knowledge of the Rosewood Culture and leads by being a brand ambassador.
Respond promptly to any requests from guests or associates.
Attend and conduct meetings and trainings as required.
Complete regular forecasts of staffing and expenses in line with business levels.
Interview, select and hire new associates.
Maintain accurate time and attendance records for the entire department.

Control and manage overtime in line with company guidelines.
Maintain the department’s annual leave planning according to forecasted business levels.
Manage overall payroll and expenses of the department within budgeted guidelines established by the hotel.
Prepare management reports, statistics and budgets timely and as required.

Participate in annual budgeting and monthly forecasting process.
Ensure that all associates adhere to grooming standards and present themselves in correct uniforms.
Provide associate counseling, support and guidance as required.
Provide regular feedback to associates’ performances.
Conduct recurrent appraisals and performance reviews for associates.
Develop and direct all Front Office associates through ongoing training and development programs and daily reiteration of procedures.
Report performance issues to the manager and participate in conducting disciplinary hearings.
Take disciplinary actions as required.
Performs all other duties as required.

Required Skills

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Strong in driving results and people management and development. Ability to enforce hotel's standards, policies and procedures with assigned associates, prioritize and organize work assignments;, delegate work, direct performance of assigned associates and follow up with corrections where needed, instruct/direct associates in the operation, maintenance and repair of equipment, motivate assigned associates and maintain a cohesive team, ascertain associates’ training needs and provide such training, be a clear thinker in pressure situations and exercise good judgment, focus attention on details, maintain confidentiality of hotel guests and pertinent hotel information, work with minimal supervision, trouble shoot and use alternatives in emergency situations, understand guest inquiries, provide responses and interact positively, interact positively with hotel personnel and provide prompt solutions to problems.

Language: Required to speak, read and write in Thai and English.

Physical Requirements: Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Qualifications

Bachelor degree or diploma in hospitality/hotel management or related field
Licenses & Certifications: None required

Experience

Minimum of five-year experience in Front Office operations including two-year experience in a management position in a luxury hotel.

關於我們

Rosewood Bangkok, a striking new landmark for the capital, is an ultra-luxury hotel situated within an enclave of embassies and sleek new office towers, surrounded by Thai fashion designer boutiques and is just steps from Central Embassy, the capital’s most luxurious upscale shopping mall. Rosewood’s A Sense of Place® philosophy is exuberantly expressed with a design that honors rich Thai culture while celebrating the cutting-edge creativity and contemporary design ethos of the dynamic capital. The silhouette of the 30-storey standalone property is a dramatic addition to the Bangkok skyline. Two graceful, connected structures have been masterfully combined to create a new icon for the capital. The building’s form is inspired by the wai -- the charming Thai gesture of hands pressed together in greeting – and is itself an expression of the Thai capital’s growing influence as a design, fashion and creative hub in the region.