Rosewood Hotel Group 主頁

Overview / Basic Function

The IT Manager is responsible for the daily support and maintenance of the hotel’s IT infrastructure, systems, and applications. This role ensures that all technology services function smoothly and efficiently to support hotel operations, staff, and guests.

This role will report to the Director of IT

Key Responsibilities

• Provide daily technical support to hotel staff and guests, ensuring smooth operation of all IT systems.
• Maintain critical systems such as the Property Management System (PMS), Point of Sale (POS), back-office software, and Wi-Fi networks.
• Work with department heads to ensure technology meets operational needs.
• Collaborate with the Director of IT and vendors for system updates, new software, or hardware implementations.
• Ensure proper backup procedures, antivirus protection, and IT security standards are followed.
• Monitor and troubleshoot hotel network infrastructure (wired and wireless), servers, and user devices.
• Maintain documentation of system configurations, software licenses, and service agreements.
• Assist with the setup and support of AV and IT needs for conference rooms and guest functions.
• Train and support users on basic software and hardware use.
• Support Microsoft Office 365 applications, email services, and file sharing systems.
• Follow company IT policies and help enforce data protection, password policies, and acceptable use.

Core Competencies

• Excellent problem-solving and communication skills
• Ability to multitask and prioritize support requests
• Strong interpersonal skills and customer service orientation
• Attention to detail and ability to follow procedures
• Basic project coordination experience

Preferred Experience & Education

• 3+ years of IT experience in a hotel or hospitality environment
• Strong understanding of PMS (e.g., Opera), POS (e.g., Micros), and hospitality systems
• Experience with Microsoft Windows environments, networking (TCP/IP), and Active Directory
• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience)
• Certifications such as CompTIA, Microsoft, or Cisco are a plus

 Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay

The salary range for this position is $75,000 to $110,000 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus.

Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education.

Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests.

Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa®, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.