Rosewood Hotel Group 主頁

Rosewood Washington, D.C. is looking for a dedicated Assistant F&B Outlets Manager to join our team! Nestled in the heart of historic Georgetown, our property blends timeless elegance with modern luxury, and our passionate team is committed to delivering intuitive, heartfelt service that reflects the spirit of Relationship Hospitality.

SALARY: $70-75K per year

ASSISTANT F&B OUTLETS MANAGER OVERVIEW:

The Assistant Food & Beverage Outlets Manager is responsible for the successful management and profitability of Rosewood and CUT by Wolfgang Puck food and beverage outlets.

RESPONSIBILITIES:

• Support the day‑to‑day management and profitability of assigned food and beverage outlets, ensuring smooth and efficient operations 
• Act as the secondary leader on duty, supporting opening/closing procedures and shift leadership in the absence of F&B Managers
• Act as a hands‑on floor leader, ensuring service execution consistently meets Forbes Five‑Star and LQA standards during assigned shifts 
• Support the F&B Management team in monitoring service detail, including timing, sequencing, table maintenance, and guest recognition moments 
• Support the implementation and daily reinforcement of LQA standards, Forbes guidelines, and brand SOPs 
• Assist in identifying service gaps and escalating trends or risks that may impact audit scores or guest satisfaction 
• Assist with daily quality checks of outlet readiness, cleanliness, mise en place, lighting, sound, and ambiance prior to service 
• Monitor outlet cleanliness, setup, and readiness before, during, and after service periods 
• Observe, coach, and correct service delivery in real time, providing immediate feedback to associates to protect service standards 
• Supervise, coach, and motivate F&B associates to ensure consistent execution of service standards and sequence of service 
• Support training initiatives and on‑the‑job development to enhance associate performance and engagement 
• Assist with associate training, onboarding, and reinforcement of Forbes and LQA service principles through coaching and modeling 
• Maintain strong product knowledge, including menus, beverage programs, wine and spirits offerings 
• Maintain strong product and menu knowledge to confidently guide guests and support elevated service conversations 
• Deliver exceptional guest experiences by maintaining the highest standards of service, hospitality, and attention to detail 
• Support VIP and special‑attention guest experiences, ensuring recognition, preferences, and privacy are upheld at all times 
• Maintain discretion and confidentiality when handling VIP and special‑attention guests 
• Address guest feedback and participate in service recovery, ensuring issues are resolved promptly, empathetically, and in line with luxury service expectations 
• Ensure compliance with departmental policies, safety standards, and operational procedures during service periods 
• Assist with scheduling, labor management, and daily staffing adjustments to support business needs 
• Participate in pre‑shift meetings, departmental meetings, and ongoing communication to ensure operational alignment 
• Collaborate closely with culinary, events, and leadership teams to ensure seamless service delivery

*The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business needs are dictated.

QUALIFICATIONS:

• Experience: Minimum 1 to 2 years of experience as Restaurant Manager or Assistant Manager in a luxury or ultra-luxury hotel or restaurant.
• Education: Bachelor's degree in hospitality, hotel management, business or a relevant field of work, or an equivalent combination of education and work-related experience.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.  Must be skilled in the areas of social and business etiquette.
• Technical Skills: Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation; demonstrated experience in leading and developing people; strong verbal and written communication skills for the purpose of presenting and discussing technical information to establish rapport and/or influence and gain understanding of others; knowledge of hotel/resort operations management to include quality, operations, and marketing/sales principles; knowledge of and experience with luxury/ultra-luxury market niche required; demonstrated knowledge of hospitality systems and software; understanding of hospitality industry trends, performance metrics and verbiage; and, solid understanding of financial analysis (profit/loss, cash flow, etc.) in order to drive revenue and make decisions affecting the finances of the business.
• Language:  Required to speak, read and write English, with fluency in other languages preferred.
• Physical Requirements: Must be able to exert physical effort in transporting up to 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
• Licenses & Certifications: TIPS and ServSafe certifications preferred
• Schedule: Open availability to include days, nights, weekends and holidays

COMPETITIVE BENEFITS: 

• Medical, Dental, Vision Benefits 
• Competitive Pay Rates 
• Cellphone Stipend ($40/month)
• 401k Plan after 3 months and 3% Match after 1 year of service
• Paid Time Off (Vacation, Holidays, Sick and more) 
• Complimentary Room Nights - up to 12 
• Restaurant Discount - 50% off F&B 
• Complimentary Meal during your shift 
• Life Insurance and AD&D Complimentary 
• Complimentary Short-Term and Long-Term Disability  
• Pre-tax commuter benefits 
• Flexible Schedules 
• Tuition Reimbursement up to $500 per year 
• A clear career pathway - career advancement opportunities

Brilliantly positioned in the heart of Georgetown along the historic C&O Canal, Rosewood Washington, D.C. provides guests with premium access to the vibrant cultural epicenter of the nation’s capital. The hotel’s 55 rooms, including 12 suites and 6 townhouses, combine traditional refinement with a thoroughly modern sense of sophistication. From plush furnishings to intuitive technology, every element has been thoughtfully considered to create comfortable, residential-style living spaces equally suited to business and leisure travel. Wolfgang Puck takes on Washington. Witness the evolution of his acclaimed culinary concept at CUT D.C., which draws on the region's finest farms and fisheries to showcase the variety of the Mid-Atlantic, as well as CUT Bar and Lounge and CUT Above.