Rosewood Hotel Group Startseite

The Manager of Infrastructure and Network Operations, Global, plays a pivotal role in ensuring the seamless operation and reliability of Rosewood Hotel Group's IT infrastructure. By overseeing the design, installation, and maintenance of critical equipment, this role directly contributes to the stability and efficiency of our technological environment. The manager's expertise in handling UPS, telecommunications/SIP/VoIP, structured cabling, wireless access points, LAN/WAN, and other networking components is essential for maintaining robust and secure network operations.

Working in close collaboration with the Director of Infrastructure and Network Operations, the manager will drive continuous improvements in both on-premise and cloud infrastructure. This includes reducing downtime, optimizing operational costs, and enhancing overall administration and security. 

KEY RESPONSIBILITIES

• Manage day-to-day on-premise and cloud infrastructure operations and support 

• Manage backlog of improvements and related infrastructure projects on AWS, GCP, & Azure

• Manage and maintain Global Active Directory (GAD) and Azure ADDS

• Manage group policy enforcement using GPO and Intune

• Manage servers and workstations hardening aligning with corporate security standards

• Setup and maintenance of SSO/OAuth 2.0/SAML integrations

• Administration of corporate DHCP, DNS, Domains, Digital Certificates Registration/Renewals 

• Input infrastructure and network design standard document to project teams and coordination with hotel pre-opening task force to ensure the technology standards are provisioned for each project

• Maintain corporate and hotel property networking and server farm configuration guide, and ensure all configurations meet with the design standard

• Maintain stakeholder engagement as well as good supplier/vendor relationships

• Develop and manage disaster recovery plans to ensure business continuity.

REQUIRED SKILLS

Technical

Network Architecture & Protocols

• TCP/IP, DNS, DHCP, VPN, BGP, MPLS, SD-WAN, 802.1X

• LAN/WAN design and optimization

• Routing and switching configuration

Microsoft Technologies

• Active Directory, Server Administration, RADIUS, CA

• M365 – Administration, Teams, SharePoint, Exchange Online, OneDrive, Defender ATP, Intune MDM

Infrastructure Management

• Data Centers, cloud (Azure, AWS, GCP), hybrid environments

• Virtualization (VMware, Nutanix, Hyper-V), storage systems, backup solutions (Veeam, Azure / AWS Backup)

Security & Compliance

• Firewalls, IDS/IPS, Zero-Trust, NIST, ISO 27001

• Network segmentation, vulnerability management

Monitoring & Automation

• Tools like SolarWinds, Zabbix, Nagios or Splunk

• Scripting (PowerShell, Python, Bash) for automation

Disaster Recovery & High Availability

• DR planning, failover strategies, business continuity

Behavioural

• Independent, mature, responsive, proactive, detail-minded, result-oriented and be able to work under pressure

• Team player with good analytical, communications and interpersonal skills

• Excellent spoken and written English. Knowledge of Putonghua is an advantage

KNOWLEDGE & EXPERIENCE 

• 4-5 years’ hands-on experience with cloud and on-prem infrastructure setup and support for large multi-national corporations

• International mindset and experience in working with diverse global teams and high cultural sensitivity

• Solid knowledge and experience with configuring and troubleshooting networking equipment and firewall

• Experience with provisioning and managing Azure/AWS/GCP cloud platforms

• Experience with implementing and managing VMware and other virtualization technologies

• Experience with scripting tools and automation technologies

• Managing infrastructure across multiple regions and time zones

• Understanding of AGILE project management methodology

• Candidates with less experience will be considered as Assistant Manager

Rosewood Hotel Group aspires to be a global powerhouse in luxury, travel and lifestyle. The group is comprised of four inspiring brands – Rosewood Hotels & Resorts®, New World Hotels & Resorts®, Asaya and Carlyle & Co. Its combined hotel portfolio consists of 54 hotels in 23 countries with nearly 32 new properties currently under development. The group’s expansion is distinguished by its approach to creating strong, modern, and differentiated brands, its focus on design and innovation, and a commitment to a bespoke and personal approach to hospitality.