Rosewood Hotel Group Startseite

We are looking for a passionate Guest Experience Associate to join our team at Rosewood Schloss Fuschl. You are the personal ambassador of the hotel, ensuring that every guest enjoys a flawless, memorable, and highly personalized stay. With particular attention to VIPs and Special Attention Guests, you anticipate needs, recognize preferences, and create meaningful connections through discreet, intuitive service.

Key expectations:

• Observe guests’ personal preferences and habits and anticipate their needs with the utmost discretion
• Act as the primary liaison between guests and hotel departments to ensure seamless service delivery
• Assist guests with reservations, special requests, room and hotel orientation, and tailored services
• Uphold the highest standards of service, grooming, and hospitality at all times
• Maintain strict confidentiality of guest and hotel information

Profile:

• Previous experience in luxury hospitality or guest services preferred
• Excellent communication and interpersonal abilities
• Natural service mindset with genuine warmth and professionalism
• Ability to work independently as well as collaboratively within a team
• High level of discretion and integrity when handling sensitive information

Benefits:

• 25 days of paid annual leave, plus paid public holidays
• An extra day off to celebrate your birthday
• Comfortable Associate Accommodation
• Complimentary meals in our associate dining restaurant
• Public transportation ticket provided
• Exciting career development and growth opportunities
• Special Friends & Family rates at Rosewood Hotels & Resorts globally