Skip to content

Main menu. Press enter or space keys to expands and escape key to collapse

Guest Services Associate

General Information

Country/Region
United Kingdom
Province/City
London
Location
Rosewood London
Department
Others
Job Type
Full-time Permanent

Job Description

Role

We are currently looking for a Guest Services Associate to join our team of associates at Rosewood London. Our Guest Services Associates are appointed to consistently deliver a seamless telephone service to all our internal and external guests. This role plays an integral part in delivering a memorable guest experience. This role offers a schedule of 40 hours spread over 5 working days. 


Key expectations of this role are
  • Efficiently answering phone calls by using Rosewood correct telephone etiquette at all times.
  • Providing the highest standard of customer service, striving to go extra mile by being Intuitive, Refined and Engaging.
  • Ensuring clear, complete and legible information is taken from our guests and is forwarded to the appropriate department to satisfy their requests.
  • Having a thorough knowledge of all services offered by the hotel and its dining facilities.

Profile
  • The ability to work in a team and build relationships with the others.
  • Being self-motivated. 
  • Having a passion for guest service and taking ownership of the guest experience.
  • Possessing a proficient level of written and spoken English. 

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.


Benefits
  • 28 days paid holidays per annum including Bank Holidays
  • Company pension scheme and life assurance
  • 12 complimentary room nights and F&B discount worldwide
  • Career development opportunities
  • Free meals on duty
  • Season ticket loan

About Us

Rosewood London is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel’s warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 38 properties and over 21 future hotel openings.

 
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.