Passer au contenu

Menu principal. Appuyez sur les touches Entrée ou Espace pour agrandir et sur la touche Échap pour réduire

Guest Relations Supervisor

Informations générales

Pays/région
Nouvelle-Zélande
Province/ville
Hawke's Bay
Lieu
Rosewood Cape Kidnappers
Service
Chambres - Réception
Type de poste
Permanent à temps plein

Description du poste

Responsibilities

  • Supervise the daily Front Desk operations
  • Assist in the smooth and efficient running of the Front Desk
  • Review the daily arrival and the departure lists
  • Responsible for the room assignment according to the guest requirements
  • Update room situations periodically
  • Lead the team to attend all guest’s inquiries, complaints, and requests in a professional and timely manner
  • Ensure that the area is managed well by the respective team and deliver the brand promise
  • Ensure that all Front Desk associates are familiar with the hotel’s products and services, current promotions, policies, and other important information
  • Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
  • Carry out any other reasonable duties and responsibilities as assigned

Requirements

  • Higher Diploma or above in Hotel Management or related discipline
  • Minimum 2 years’ experience in similar capacity in luxury hotels
  • Courteous, service-oriented with pleasant personality
  • Strong communications and interpersonal skills
  • Proficiency in spoken and written English and Chinese

À propos de nous

Far out to the east of Hawke’s Bay wine country, The Farm at Cape Kidnappers sits atop rolling hills and rugged cliffs that give way to vast sea views and an ever-present horizon.

Home to not only a lodge and spa, this unique property also boasts one of the world’s top golf courses, a sanctuary for some of New Zealand’s most precious flora and fauna, and a working farm. Warm and enveloping, Cape Kidnappers generous suites offer sumptuous comfort and awe-inspiring views in equal parts.

Ranked as one of the top two hotels in New Zealand and Australia by Travel + Leisure, and within the top 20 hotels in the world by Conde Nast Traveller, Cape Kidnappers delivers stunning exclusive guest experiences including the Can-Am Farm Tour, Kiwi Discovery Walk, Cape Kidnappers Gannet Colony and much, much more.