Guest Relations Supervisor - Hawke's Bay 新西兰 - 430315 - Rosewood Hotel Group

一般信息

国家/地区

新西兰

省/市

Hawke's Bay

位置

Rosewood Cape Kidnappers

部门

客房 - 前台

职位类型

全职正式员工

职位描述

Responsibilities

Supervise the daily Front Desk operations
Assist in the smooth and efficient running of the Front Desk
Review the daily arrival and the departure lists
Responsible for the room assignment according to the guest requirements
Update room situations periodically
Lead the team to attend all guest’s inquiries, complaints, and requests in a professional and timely manner
Ensure that the area is managed well by the respective team and deliver the brand promise
Ensure that all Front Desk associates are familiar with the hotel’s products and services, current promotions, policies, and other important information
Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
Carry out any other reasonable duties and responsibilities as assigned

Requirements

Higher Diploma or above in Hotel Management or related discipline
Minimum 2 years’ experience in similar capacity in luxury hotels
Courteous, service-oriented with pleasant personality
Strong communications and interpersonal skills
Proficiency in spoken and written English and Chinese

关于我们

Far out to the east of Hawke’s Bay wine country, The Farm at Cape Kidnappers sits atop rolling hills and rugged cliffs that give way to vast sea views and an ever-present horizon.

Home to not only a lodge and spa, this unique property also boasts one of the world’s top golf courses, a sanctuary for some of New Zealand’s most precious flora and fauna, and a working farm. Warm and enveloping, Cape Kidnappers generous suites offer sumptuous comfort and awe-inspiring views in equal parts.

Ranked as one of the top two hotels in New Zealand and Australia by Travel + Leisure, and within the top 20 hotels in the world by Conde Nast Traveller, Cape Kidnappers delivers stunning exclusive guest experiences including the Can-Am Farm Tour, Kiwi Discovery Walk, Cape Kidnappers Gannet Colony and much, much more.