Guest Relations Supervisor - Hawke's Bay 新西蘭 - 430315 - Rosewood Hotel Group

一般資料

國家/地區

新西蘭

省/城市

Hawke's Bay

地點

Rosewood Cape Kidnappers

部門

客房 - 前台

工作類型

全職長工

工作描述

Responsibilities

Supervise the daily Front Desk operations
Assist in the smooth and efficient running of the Front Desk
Review the daily arrival and the departure lists
Responsible for the room assignment according to the guest requirements
Update room situations periodically
Lead the team to attend all guest’s inquiries, complaints, and requests in a professional and timely manner
Ensure that the area is managed well by the respective team and deliver the brand promise
Ensure that all Front Desk associates are familiar with the hotel’s products and services, current promotions, policies, and other important information
Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
Carry out any other reasonable duties and responsibilities as assigned

Requirements

Higher Diploma or above in Hotel Management or related discipline
Minimum 2 years’ experience in similar capacity in luxury hotels
Courteous, service-oriented with pleasant personality
Strong communications and interpersonal skills
Proficiency in spoken and written English and Chinese

關於我們

Far out to the east of Hawke’s Bay wine country, The Farm at Cape Kidnappers sits atop rolling hills and rugged cliffs that give way to vast sea views and an ever-present horizon.

Home to not only a lodge and spa, this unique property also boasts one of the world’s top golf courses, a sanctuary for some of New Zealand’s most precious flora and fauna, and a working farm. Warm and enveloping, Cape Kidnappers generous suites offer sumptuous comfort and awe-inspiring views in equal parts.

Ranked as one of the top two hotels in New Zealand and Australia by Travel + Leisure, and within the top 20 hotels in the world by Conde Nast Traveller, Cape Kidnappers delivers stunning exclusive guest experiences including the Can-Am Farm Tour, Kiwi Discovery Walk, Cape Kidnappers Gannet Colony and much, much more.