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Discover Your Calling – Butler at Rosewood Kauri Cliffs

At Rosewood Kauri Cliffs, we offer more than a job, we invite you to be part of an inspiring journey rooted in excellence, growth, and heartfelt hospitality. Nestled along the untouched coastline of Northland’s Bay of Islands, our serene sanctuary is surrounded by native forest, three private beaches, and sweeping views of the Pacific Ocean.

As one of New Zealand’s most iconic luxury lodges, and a proud member of the Rosewood Hotels & Resorts collection, we are dedicated to creating unforgettable experiences for our guests and for the people who bring those experiences to life. Here, you will thrive in a culture that values authenticity, personal development, and meaningful connections.

About the Role

We are seeking a dedicated Butler to join our team and deliver truly personalized, world-class service to our guests. In this role, you will be the key link between our guests and the hotel, ensuring every detail of their stay is seamless and memorable.

From providing in-depth knowledge of lodge amenities, to anticipating needs and coordinating special requests, you will curate experiences that reflect the elegance, warmth, and care at the heart of Rosewood. This position is ideal for a service professional with a passion for luxury hospitality and a desire to elevate every guest interaction into something extraordinary.

Key Responsibilities

• Provide a personalized welcome and orientation, ensuring guests feel immediately at home

• Build meaningful connections by anticipating needs and arranging special requests with care and efficiency

• Deliver all in-suite Food & Beverage services with professionalism and attention to detail

• Manage guest requests and itineraries, ensuring accurate, timely follow-up

• Collaborate across departments to create seamless and unified guest experiences

What You Will Bring

• Minimum 2 years’ experience in luxury hospitality, ideally within hotels, resorts, or lodges

• Strong communication skills (both verbal and written), with immaculate personal presentation

• Working knowledge of property management systems (an advantage)

• Ability to manage guest itineraries and resolve issues with professionalism and discretion

• A genuine passion for creating personalized, memorable guest experiences

• Adaptability, resourcefulness, and an intuitive approach to anticipating guest needs

What We Offer

• Competitive wages

• Guaranteed minimum of 30 hours per week, with up to 55 hours rostered during peak periods

• Delicious daily staff meals prepared by our culinary team

• Access to our exclusive Staff Perks Programme, with discounts and deals from preferred suppliers and partners

• Supportive leadership with opportunities for career development

• Whenever possible, two consecutive days off per week

• The chance to live and work in one of New Zealand’s most scenic and inspiring regions

Work Eligibility

Applicants must hold New Zealand work rights or a valid Working Visa to be considered.

Our Values

Core to your success in this role is alignment with the values of Rosewood Hotels & Resorts: Ownership, Passionate, Transparent, Innovative, and Collaborative.

Apply Now

If you are a service-driven professional with a passion for luxury hospitality and the skills to deliver truly personalized guest experiences, we would love to hear from you. Join us at Rosewood Kauri Cliffs and be part of something truly special.